Account Manager

| Bellevue
About Assurance
At Assurance we are disrupting the antiquated and inefficient world of insurance and financial services. Our team of world class software engineers, data scientists, and business professionals are modernizing how people obtain and manage their financial life all through our powerful platform ecosystem. We are rapidly growing as we expand our product offerings and global footprint, and this growth continues to present new and exciting challenges as we push our industry into its future. We eliminate waste throughout the industry and calculate the complex into simple, valuable solutions to improve people's lives. We are humble, driven, and committed to improving the lives of millions. 
About the Position
Assurance is growing rapidly as we build the future of consumer insurance. We’re seeking an Account Manager who thrives in an environment that is fast-paced and full of opportunity. This role will be a crucial in supporting our Life insurance customers. You will be in constant contact with our customers via phone and email. We are looking for someone with a serious passion for helping people; someone willing to put the customer first in any situation. We need team members who will see issues through to the very end, ensuring a world-class customer service experience. Please apply if you love technology and customer service because you'll be on a team that is in direct contact with the developers who are planning, building, and maintaining the online tools that drive Assurance. Life insurance license not required, however industry exposure is desired.

To be successful in this role, you must possess the following:

  • 1-2 years of experience in Customer Service and/or Technical Support.
  • Strong written and verbal communication skills.
  • Punctual, able to work independently as well in a group, and can handle multiple tasks and changing priorities.
  • Commitment to the customer, no matter the issue.
  • Have a bachelor’s degree or 1-2 years of work experience in a customer facing role
  • Highly self-sufficient and motivated by business impact/improvement 

What We Offer:

  • Competitive compensation with potential bonuses and growth
  • Generous benefits, including paid vacation, medical, dental, and vision insurance
  • Strong startup culture with catered lunches, casual dress code, happy hours, and more

At Assurance, we hire experts in their field, and we give them the independence and trust to build based on their expertise. If that sounds like you, we’d love to hear from you!
Please review our CCPA policies here.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • DB2Databases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

We're located in the heart of downtown Seattle at the corner of 5th and Madison, conveniently between Westlake Center and Pioneer Square.

An Insider's view of Assurance

What’s the vibe like in the office?

“We're all so friendly and open to working and collaborating. We care for each other's work and personal health so that we can all be strong and grow together. No teammate gets left behind.”

Adrienne

Partner Marketing Specialist

What does your typical day look like?

“If I write code in the morning it often goes out on the same day, impacting thousands of customers and often having a noticeable change on our 'mission control' style dashboards throughout the office.”

Alex

Senior Software Engineer

What makes someone successful on your team?

“Everybody is very smart but not arrogant. In the data team, especially, everybody puts the team first over themselves - there are no egos. It is always about making things better for the team and the business.”

Callum

Director of Data Engineering

How do your team's ideas influence the company's direction?

We are calculated decision-makers. Every idea is a potential experiment waiting to be tested. We drive the business forward by rapidly iterating on several ideas leveraging the data to tell us which direction we should take next.

Megan

Principal Data Scientist

What are Assurance Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Assurance provides flexible start and end times for our employees
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
We offer employees A parking subsidy.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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