Account Manager at OfferUp

| Bellevue
Sorry, this job was removed at 11:29 a.m. (PST) on Tuesday, April 7, 2020
Find out who's hiring in Seattle.
See all Sales jobs in Seattle
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

OfferUp is dedicated to building the simplest and most trustworthy way for people to buy and sell in their communities. Every year, millions of people use OfferUp to buy and sell locally, resulting in billions of dollars of local commerce. As the largest mobile marketplace for local buyers and sellers in the U.S., our iOS and Android app has been in the top five most popular shopping apps lists for more than three years. Join us as we build the marketplace of the future and reinvent local commerce by helping consumers uncover value through simplicity and trust. 

At a Glance

  • 85M+ Downloads
  • Geekwire App of Year
  • 15+ percent of adults in key markets like Los Angeles, Seattle, Miami and Las Vegas use OfferUp every month 

About the role:

Are you a customer-focused Account Manager and want to work at one of Seattle’s most successful startups? OfferUp is seeking an Account Manager who is passionate about building relationships and connecting people through shared value and positive experiences. In this role, you will be the primary point of contact, focusing on building long-term relationships with auto dealers in our Verified Auto Dealership Program. 

You must be a highly motivated person with a history of success delighting your customers and providing a consultative approach to problem solving and creating opportunities.

Here’s more of what you will get to do:

  • Be the primary point of contact and build long-term relationships with Auto dealers in our Verified Auto Dealership program 
  • Ensure timely and successful delivery of our solutions according to dealer needs and objectives
  • Responsible for keeping current dealers satisfied and delivering exceptional client service on a day-to-day basis
  • Focus on identifying and closing upsell opportunity and retaining existing business
  • Lead, track, and report on all customer activities and results in our CRM (Salesforce.com)
  • Consulting, analyzing data, trends and reports to consult with clients regarding their performance
  • Outreach of 30-40 client calls per day
  • Achieve upsell goals through educating customers on the value of our Verified Dealer Program and services
  • Coaching clients on how to best utilize our products and train them with new features/product

You’ll thrive in this role if you have:

  • 2-5 years of proven Account Management, Customer Support, Vendor Management, Customer Success, or New Business Development or other relevant experience
  • Track record of exceeding new business or upsell targets for 2-5 years 
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Managing a large book of business - 200-300 accounts
  • Experience in delivering client-focused solutions based on customer needs
  • Experience in Microsoft Office Suite, Google Apps, Salesforce, Excel, Google Applications and other reporting tools including B.I. Tools, Tableau.
  • You have exceptional written and verbal skills and can craft and articulate messages with a clear vision and assess clients real needs from their preferences
  • You’re organized, dependable and detail oriented with the ability to work independently and create your own deadlines and use your bias to accomplish them
  • You’re a people person who thrives off making customers happy, and you have 2-5 years of proven Account Management, Customer Support, Vendor Management, Customer Success, New Business Development or relevant experience
  • Metrics Driven : You’re process and metrics driven with a track record of exceeding new business and upselling opportunities 
  • You’re comfortable in a fast paced environment and have a sense of humor and can-do attitude that can infectiously and positively add to OfferUp’s culture

Helpful, but not required:

  • Multi-lingual; Spanish-speaking a big plus

OfferUp is changing the way people buy and sell locally and we’ve built a dynamic team to do it. To learn more about what it’s like to work at OfferUp, check out our blog: https://blog.offerup.com/tagged/culture

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • RedisDatabases

Location

Nestled just south of downtown Bellevue with quick access to local highways- perfect to walk out to our daily foodtrucks or around Mercer Slough Park.

An Insider's view of OfferUp

What's something quirky about your company?

This may seem silly, but we have a 90lb MMA dummy our CEO bought and named Pat. On a daily basis, someone will take Pat and figure out creative ways to scare some folks in the office. How do I know? I am Pat.

Pat

Office Morale Booster (Ex-MMA Trainer)

What does your typical day look like?

One of the great things about OfferUp is that no two days look the same. The only thing you will see me do every day at the same time is plank at 3 p.m. with my team. Otherwise, who knows?

Julien

Software Development Engineer

What makes someone successful on your team?

Like many engineers, one of my favorite parts of being in tech is using my creativity and logic to create something new, especially here at OfferUp where what we create has the ability to help the environment and enable people to support their own businesses.

Alesha

Software Development Engineer

What is your vision for the company?

OfferUp will continue to be the premier local mobile marketplace for buying and selling, but there will likely be more and better e-commerce opportunities with the onset of new delivery technologies. OfferUp has such unique purpose and is leading the transformation of how consumers buy and sell locally. I'm delighted to be a part of the team.

Rodrigo

Chief Financial Officer

How would you describe the company’s work-life balance?

Work/life balance is fantastic at OfferUp, especially for a startup! Sure, there are some days you may need to stay late- but everyone is pitching in here and understands the importance of recharging and resetting.

Deanna

Recruiter

What are OfferUp Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Lunch provided on Tuesdays and Fridays!
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Diversity Program
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView OfferUp's full profileSee more OfferUp jobs