About Highspot

Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. 

We are committed to diversity as both a moral and business imperative. 

About the Role

In this role, you will be joining the Account Management team and managing existing customers in the post-sales customer journey. This is a high impact and high visibility role, where you will represent the company as you work with customers to ensure they fully realize the value of the Highspot solution. You will play a key role in retaining and growing customer and partner relationships, while driving the value of Highspot within the customer’s organization.

What You’ll Do

• Work as a trusted advisor to your customers and ensure they fully realize the value that the Highspot platform provides to their business.
• Understand and document your customers’ business objectives and work with the customer to hold all parties accountable for progress toward those objectives.
• Work closely with the Services team to ensure the highest level of customer satisfaction
• Meet regularly with your customers to provide value at every touch point throughout the life of the customer. 
• Manage the customer renewal process and work toward expanding the footprint of Highspot at your customer organizations.
• Create and drive revenue across assigned accounts
• Meet and exceed all quarterly and annual revenue targets
• Quickly learn new software product(s) and clearly communicate the value proposition
• Maintain account and opportunity forecasting within our internal SFA system

Your Background

• A proven customer-facing professional with experience servicing Commercial and Enterprise accounts
• 3+ years of Account Management or Customer Success experience
• Able to quickly map complex business requirements to product use cases
• A desire to improve your organization and those around you
• Strong professional presence and able to negotiate effectively
• Be able to work independently & as part of a team in a fast paced, rapidly changing environment
• Able to demonstrate a sense of urgency and manage your customer pipeline effectively
• Able to drive the execution of renewal and expansion discussions and agreements.
• Demonstrate the ability to save and renew at risk customers
• Salesforce experience strongly preferred

Benefits

Comprehensive medical, dental, and vision benefits

401(k) Matching

Paid parental leave 

Flexible work and vacation schedules

Discounted ClassPass membership

2 volunteer days per year

Transportation benefits

Competitive compensation and stock options

Fully-stocked kitchen

Annual company-wide events

Meaningfully contribute to a compelling vision!

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.