Account Manager

| Seattle

About the Role: As a RealSelf Account Manager, you will be joining us in a key role that will be responsible for assisting in developing and retaining our doctor community through effective relationship management and client happiness.

In this role you will:

  • Meet and exceed growth objectives by rapidly growing revenue and engagement in selected accounts, beyond initial contract activation
  • Work closely with clients to build and implement account plans and strategies to ensure growth, engagement and success of a handled book of business. Duties include: sponsorship start-up, technical support, conflict resolution, quarterly reviews, up-sells, retention calls and payment collections
  • Improve client happiness by effectively communicating company value proposition and offerings by acting as a product and training evangelist and coach
  • You will not only lead in terms of revenue and engagement growth numbers but will help craft standard methodologies and category strategy based on feedback provided

 

About You: A hard working, self motivated coach, always looking for ways to deliver value to your clients. You take pride in your in your personal brand, and the brand we have built at RealSelf. Providers consider you not only a resource, but a direct extensive of their business.

You may be the right fit if you have:

  • 3 - 5 years of validated experience in exceeding quota and growth objectives in account management, consultative sales and/or business consulting, preferably in a Saas model
  • Strong inside sales & account management with multiple, concurrent client relationships is helpful; with specific experience working with small businesses or medical/cosmetic practices
  • You will be required to multi-task and handle time effectively
  • Highly motivated with innate capacity to achieve top results and break through barriers, resolved to adapt quickly and comfortable with some ambiguity
  • Demonstrated success using oral and written communication and presentation skills to achieve account and sales results
  • Proficient to advanced computer skills required, including but not limited to Excel, PowerPoint and Word. Salesforce.com experience highly preferred
  • Advertising or SEM/SEO sales background a plus
  • BA/BS required

Travel:

Some travel may be anticipated for this role when conferences land in your region.

Work Environment:

The RealSelf office sits in a historic Pioneer Square building. Employees also have the option to bring their dogs to work!

About RealSelf
Millions of people from around the world visit RealSelf each month to browse patient reviews, before and after photos, and medical expert answers to discover which treatments and providers live up to their promise of being “Worth It.” RealSelf.com is the leading consumer destination in the $32B US medical aesthetics market. We make it easy to get the information and deep support needed to make confident purchase decisions. Since 2006 our authentic stories, unbiased ratings, and expert answers from board-certified doctors have helped millions of people explore treatments and decisions that range from laser skin resurfacing to highly considered cosmetic surgery. With the backing of world-class investors we’re growing RealSelf into a global business with a broad range of services. Come join our super talented and passionate team!

Check out our realselflife Instagram account to keep up on company updates and learn more about life at RealSelf.

RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • AngularJSFrameworks
    • CakePHPFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • SalesforceCRM
    • Outreach.ioEmail
    • MarketoLead Gen

Location

We are in Seattle's original neighborhood that boasts trendy coffee shops, art galleries, and restaurants. Easy to commute to via public transit.

An Insider's view of RealSelf

What's something quirky about your company?

Having worked in the tech startup space for ten years, I’m used to all the perks that come with our industry. RealSelf has all the typical perks, but what really stood out to me as quirky and unique is our transformation room. A tranquil room where employees can recharge during the day either individually or with regular yoga/meditation sessions.

James

SEO Content Specialist

What's the biggest problem your team is solving?

We're increasing trust on our platform in a time where people are less trustful of what they read online. Our goal is to give everyone the information they need to make strong, confident decisions about their medical care.

Sharon

Trust & Safety Manager

What does your typical day look like?

Being a working mom and managing a busy life can be difficult. RealSelf gives me the ability to be flexible and I feel like I can meet all of my mom/wife/employee duties without the headache of wondering if they will support me through all of it.

Shelby

RealSelf Sales Advocate

What are RealSelf Perks + Benefits

RealSelf Benefits Overview

RealSelf offers a comprehensive benefits package that is very competitive when compared to other similar companies. Employees pay nothing out of pocket for full medical/dental/vision coverage and premiums for dependents are covered at 75%. Many employees take advantage of the physical fitness reimbursement benefit and professional development grant program where they can use the funds for courses, conferences or anything else that would further their career development.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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