Account Manager

| Hybrid
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Hiya is revolutionizing the way people make and receive phone calls. We are one of the fastest growing mobile startups in the world. The phone dialer app has remained unchanged since smartphones launched over a decade ago. Hiya is changing this by working with mobile phone makers (like Samsung) and mobile carriers (like AT&T) to bring this innovation to more than 60 million monthly users in 196 countries. With offices in Seattle, London, and Budapest we have the backing from top investors in the US and Europe, and an exceptionally diverse and skilled team.

We are looking for an Account Manager with a deep knowledge of the mobile device industry landscape to play a critical role in growing and managing high-impact partnerships that accelerate user growth and engagement of Hiya services around the globe.

As OEM Account Manager, you will be responsible for defining key account strategies and driving the distribution of Hiya products and services directly with smartphone OEM’s. You will possess strong partnership experience and a proven ability to work closely with the entire Hiya organization, including Engineering, Data, Product Management, Marketing, and executive management teams.

This role is extremely critical to the success of Hiya, as you will be a key player in small but global team that interacts with the largest brand name OEM’s in the world.

Job Responsibilities

  • Help set and drive partnership strategy and new business opportunities with key OEM partners
  • Understand customers’ business requirements and how the Hiya solution meet those requirements
  • Define partnership/market requirements, produce qualitative and quantitative analysis of product/program performance, aggregate feedback, and explore new strategic opportunities
  • Track, analyze and communicate key metrics and business trends as they relate to partner relationships
  • Represent Hiya in regular external meetings and occasional workshops with relevant product and development teams, as well as in external meetings with senior executives
  • Maintain direct and active relationships with partners, including proactively resolving business, technical, and policy issues and serving as an internal advocate
  • Collaborate with stakeholders across Hiya (Engineering, Product Management, and Marketing teams) to craft and own commercial proposals and to launch products and partnerships
  • Develop the business case for a partnership (strategic rationales and economics), structure deal terms, and lead negotiations
  • Monitor deal performance and track efficacy relative to expectations post-close. Maintain ongoing relationship with partners to ensure compliance and commitments are fulfilled

What we expect from you:

  • MS or BS in business or technical disciplines
  • 8+ years of experience licensing software & services with a particular focus on OEM’s or working directly for an OEM in a business development role
  • Comfortable in making executive level presentations and speaking to an executive audience
  • Fluent in English and Korean written and spoken communication skills
  • Willingness to travel frequently
  • Consultative style with clear ability to drive strategic selling process
  • Disciplined, logical and organized
  • Extensive travel is required

What you should expect from us:

  • Work at a supportive and fast-growing startup with a fantastic team.
  • Make an impact in the lives of tens of millions of consumers.
  • Many office perks and great company benefits.
  • Collaborate and learn from other great team members.
  • Support in developing your skills and accelerating your career

This position is in Seattle at our amazing downtown office. Hiya is an equal opportunity employer. We value and embrace diversity. We do not discriminate on the basis of race, color, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status.

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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • KotlinLanguages
    • ScalaLanguages
    • TypeScriptLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • OutreachCRM
    • SalesforceCRM
    • HubspotEmail
    • ZoomInfoLead Gen
    • AsanaProject Management

Location

We are centrally located in downtown Seattle. The office is easy to get to via public transportation and there is ample parking nearby.

An Insider's view of Hiya, Inc.

What are some social events your company does?

We have a lot of social activities and events. Examples include annual team outings, summer party, holiday party, and various team lunches and happy hours. Sometimes teams have cross function team lunches or events too.

Fei

Accountant

How do you collaborate with other teams in the company?

We include key members from each team(Client, QA, Gateway, Product) in the project kickoffs, sprint plannings, and retrospectives. We talk to each other constantly and have meetings when it's necessary to get things done. We also keep improving ourselves to make the next project better:)

Chad

Software Engineer

What makes someone successful on your team?

I work on the Partner Solutions team where we ship a call protection product that can be built right in to your phone, or can be used as a downloadable app. We work directly with phone carriers so you need to have curiosity and empathy for the needs of customers and end users, from the technical spec down to the details of in-app user experience.

Ari

Sr. Software Engineer

What is your vision for the company?

Hiya is reimagining the phone experience, more specifically how you call and receive calls from businesses and people. Our vision is to work with telecommunication operators, mobile device manufacturers, and businesses to create an integrated experience that removes all the inconveniences of making and receiving phone calls keeps all the great bene

Marcelo Calbucci

CTO

What are some things you learned at the company?

Our mission is so firmly woven into our DNA, it makes it easy for me and my team to stay motivated. I’ve learned that having a clearly defined mission statement is vital in keeping my team aligned to our goals as a company and provides me clarity as to how my day-to-day contributions bring us closer to our vision.

Javier

Business Intelligence and Data Acquisition Lead

What are Hiya, Inc. Perks + Benefits

Hiya, Inc. Benefits Overview

Here at Hiya we provide consumers with the best phone experience by providing spam protection and enhanced caller ID services. As for team, we have a passionate crew of go-getters, and we celebrate our successes on a weekly basis! We have a fully-stocked kitchen, flexible paid time off, budget for learning and development opportunities, health, dental and vision insurance, 401K and many other perks.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
Flexible work schedule
Diversity
Highly diverse management team
At Hiya, we represent an amazing 18+ different countries. At our company make-up and hiring practices from all angles to ensure that we are inclusive of a diverse workforce without biases.
Mandated unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Hiya provides two catered lunches in the office per week.
Company-sponsored happy hours
Home-office stipend for remote employees
Hiya has a home-office stipend for all employees.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
We offer $1000 annually for continuing education.
Paid industry certifications

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