About the role:

OfferUp is seeking an Accounts Receivable Specialist who is passionate about customer service and process improvement to help our finance team support OfferUp’s business growth. The Accounts Receivable Specialist will partner internally and cross-functionally with sales and other departments to drive collections, customer payment-related inquiries and adjustments as needed, drive automation via system enhancements and help with new business initiatives.

In this role, you will:

• Responsible for all aspects of accounts receivable including accuracy, aging monitoring, and the collections and resolution of all balances. 
• Drive for process standardization and improvement to scale the current process.
• Maintain a current accounts receivable aging report with a clear path to aged items
• Responsible for periodic reporting to Sales and Finance leadership on past due balances
• Oversee customer communication concerning balances due, refunds, and other account inquiries 
• Manage the failed payment process, system changes, and chargeback disputes
• Assist sales teams and management in streamlining policies and procedures
• Identify root causes of errors; suggest and implement correcting procedures.
• Provide support with accounts receivable reconciliations during month-end close and audits
• Work closely with our billing system owner and help to drive the billing system to reflect cross-functional requirements (from sales, Accounting, operations, among others)
• Other related duties or projects as needed meet the ongoing needs of the organization

Here’s more of what you will get to do:

• Problem-solving - ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Project management - drive desired outcome from working cross-functional collaboration
• Communications – strong communication skills to translate concepts/changes for various background/teams

You’ll thrive in this role if you have: (All OfferUp employees are required to receive full Covid-19 vaccinations, per CDC guidelines. OfferUp will review accommodation requests due to a medical reason, or because of a sincerely held religious belief.)

• Enjoy problem solving and making an impact on the business
• Effectively present information and respond to questions from customers and internal teams
• Have intermediate skills in MS Office (Excel, Word, PowerPoint)
• Have strong attention to detail
• Work well in a diverse, fast-paced environment where standardization is yet to be established