Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
About this Role:
ServiceNow is looking for an experienced Pre-Sales solution consultant to join our Alliances team in support of our top partners who focus on state & local government, education, and the medical industry. An Advisory Solution Consultant identifies and aligns ServiceNow capabilities to drive business outcomes for our partners' use of NOW solutions, both internally (i.e. partner's CIO is the customer) and as part of their service offerings (ServiceNow is embedded in a service the partner sells to an end customer). In this role, you will work in close collaboration with multiple ServiceNow account executives to build and execute a partner business plan. Activities include providing pre-sales support, technical product and architecture advice, and delivering on-going communication of the latest ServiceNow capabilities as aligned to the strategic priorities defined in the business plan. This is a top-level individual contributor role, with commensurate expectations of performance, professionalism, integrity, and problem solving skills. Candidates for this role should live in the Eastern (US) time zone.
What you need to be successful in this role:
• 10+ years of Solution Consulting (pre-sales) experience
• Bachelor's degree (Master's preferred) in business, IT, or communications
• Thorough understanding of how a partner /alliances ecosystem functions
• Working knowledge of modern web technologies and cloud computing
• Experience working in one or more of: state & local government, education (k-12 + higher ed), healthcare payer/provider, pharma, life sciences
• Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Execution focus - proven track record of meeting or exceeding sales targets
• Nimble learning - ability to quickly grasp the essence of new issues and concepts
• Collaboration - the ability to work across teams in a highly matrixed organization
• Influence - the ability to navigate complex partner organizations, identify stakeholders and power players, and build credibility and trust with them
• Bias for action - someone who addresses new opportunities and challenges quickly
• Business acumen - strong understanding of how consulting firms, IT service providers and business process outsourcers make money, as well as the industry pressures they face
• Ability to work with a highly diverse set of partners, identify and respond to the unique needs of each one, with minimal guidance/supervision
Experience that will help you stand out:
• Previous pre-sales experience working with BPOs, SIs, and top tier consultancies
• Experience building and launching repeatable offerings; a combination of software solutions and partner implementation and/or advisory services
• Prioritization and focus - ability to cover a complex territory that may include 12 or more partners, quickly triage/identify which partners will generate the most revenue
• Experience with the ServiceNow product suite or competitive product suites highly desirable
• A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
• ServiceNow platform development experience
What you get to do in this role:
• Work with a spectacular team of seasoned alliances professionals in a positive, inclusive, diverse, and highly collaborative work environment
• Work with the top 10% of partners in ServiceNow's alliances ecosystem
• Practice true business value selling, with a strong sales support framework
• Design and launch differentiated offerings; see your work have an impact!
• Work with the industry-leading NOW platform and solutions
• Support Proof of Concept/Proof of Value engagements with our partners
• Stay current on ServiceNow product developments/releases
• Provide thought leadership and collaborate with cross functional teams to ensure partner and end-customer success is achieved
• Participate in and deliver Business Reviews and executive briefings
• Provide mentoring and training to peers and other colleagues within our organization
• Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, "lunch and learns" etc.
Qualifications
Experience that will help you stand out:
• Previous pre-sales experience working with BPOs, SIs, and top tier consultancies
• Experience building and launching repeatable offerings; a combination of software solutions and partner implementation and/or advisory services
• Prioritization and focus - ability to cover a complex territory that may include 12 or more partners, quickly triage/identify which partners will generate the most revenue
• Experience with the ServiceNow product suite or competitive product suites highly desirable
• A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
• ServiceNow platform development experience
What you get to do in this role:
• Work with a spectacular team of seasoned alliances professionals in a positive, inclusive, diverse, and highly collaborative work environment
• Work with the top 10% of partners in ServiceNow's alliances ecosystem
• Practice true business value selling, with a strong sales support framework
• Design and launch differentiated offerings; see your work have an impact!
• Work with the industry-leading NOW platform and solutions
• Support Proof of Concept/Proof of Value engagements with our partners
• Stay current on ServiceNow product developments/releases
• Provide thought leadership and collaborate with cross functional teams to ensure partner and end-customer success is achieved
• Participate in and deliver Business Reviews and executive briefings
• Provide mentoring and training to peers and other colleagues within our organization
• Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, "lunch and learns" etc.
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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.