Agent Manager Medicare

| Remote
Sorry, this job was removed at 7:00 a.m. (PST) on Tuesday, November 30, 2021
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About Assurance

Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.


Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.


At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we're working together to improve the lives of millions!


About the Position

This position is responsible for acting as the core of our Medicare agent support team, seeing new agents from onboarding to success on the Assurance platform. This means the ideal candidate will thrive in a fast-paced environment, be comfortable with change, working independently, and have a bias for action.


This role requires an approach that welcomes challenges as exhilarating to overcome and achieve. Customer service, analytics, and communication skills will always be top of mind for you, as you will be working with Medicare sales agents in many stages of their life on the Assurance platform. This role is ideal for an experienced Health/Medicare Insurance professional that would like to use their background to build and support the agent community. 

Responsibilities

  • Act as an ambassador, relationship manager, primary point of contact, and Medicare expert for Independent Medicare Agents; spend most of your time in an agent-facing capacity building relationships and providing real time, best-in-class support that ensures success.
  • Nurture, build, and cultivate agent partnerships. Meet with individual agents to share the Assurance value proposition.
  • Manage the day-to-day activities associated with the onboarding of new independent agents. Know and support new agents through the onboarding training steps.
  • Help maintain and update documentation for the onboarding process.
  • Support agents with weekly and/or daily calls. Regularly provide community messaging to help morale, keep agents up to date, and provide general agent support. Review any KPI’s or questions from agents on their performance and how to improve.
  • Offer over-the-phone training or coaching to agents as needed. Direct agents to training and technical support on all related systems and applications where needed.
  • Leverage marketing and sales tools to identify solutions to serve the agent community.
  • Regularly monitor stages of the prospective agents to better determine where to focus efforts.
  • Review current processes to determine if they are efficient and effective. Make recommendations for process improvements. Develop and participate in the implementation of new systems and processes.
  • Resolve process-related, procedural problems, and inquiries. Manage & update operational procedures for various areas within Assurance.
  • Develop relationships with targeted prospects to meet short-term and long-term sales objectives

Required Qualifications

  • 3+ years of Insurance industry experience within the U65/ACA/Medicare space
  • 1+ years of experience as a community manager, operations coordinator, sales ops, or other similar role.
  • Excitement around identifying challenges and implementing solutions.
  • Excellent organizational skills.
  • Strong interpersonal, oral, and written communication skills.
  • Excellent customer service and community management skills.
  • Excellent attention to detail within a fast-paced and entrepreneurial environment.
  • Strong command of Microsoft Office and familiarity with Salesforce, applicant tracking software, project management software, and/or other business intelligence tools.
  • Flexibility and willingness to learn and work on different tasks as needed.
  • Ability to take initiative and manage multiple tasks and projects at a time. 
  • Prior experience in an administrative role in a startup or young company preferred.
  • Experience working with on-demand networks preferred.
  • Experience within a startup or a company that is scaling quickly preferred.

Choose ASSURANCE because:

· We offer an exceptional base plus bonus structure

· Comprehensive benefits which include, medical, dental, vision and more

· Paid vacation, sick leave, and holidays, and a flexible working schedule that is remote!

· Growth opportunities, advance your career rapidly, we offer leadership development training and promote from within


Learn more about us by visiting https://www.linkedin.com/company/assurance-iq

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

We're located in the heart of downtown Seattle at the corner of 5th and Madison, conveniently between Westlake Center and Pioneer Square.

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about AssuranceFind similar jobs