Digital Control Incorporated is the world’s leading supplier of underground locating and steering products for the horizontal directional drilling (HDD) industry. Digital Control (DCI) invented, and was first to market, innovative underground guidance technology allowing contractors to control the pitch angle of the drill head tooling and measure its depth below ground. Since the introduction of this revolutionary technology over 20 years ago, Digital Control has been at the forefront of trenchless technologies that enable the efficient distribution of underground utilities, fiber optic, telecom, gas, sewer and water lines. Our products are used around the world by distribution contractors and are valued for their durable design, ease of use and Digital Control’s uncompromising commitment to customer service.

We are currently seeking a full-time Billing Analyst / Account Coordinator with exceptional customer service skills and an eye for detail. In this position you will develop an in-depth understanding of DCI products and repair processing, the ability to research and resolve complex orders and work closely with customers while coordinating with the manufacturing, customer service, repair service, and shipping departments. 

Responsibilities:

Billing/Account Coordination
• Ensure all new orders and RMAs are entered correctly.
• Responsible for checking, receiving and entering inventory (finished goods) into our Enterprise Resource Planning (ERP) system.
• Respond in a timely manner to billing inquiries from both customers and internal constituents. 
• Work across departments to research and resolve customer issues, investigate and resolve discrepancies.
• Review sales documentation and generate customer invoices.
• Prepare reconciliations on a regular basis.

Shipping – Up to 30% of the time, backup our shipping department
• Send outgoing shipments (domestic and international).
• Visually check all outgoing items for damage and general appearance.
• Order shipping supplies - boxes, labels, tape, and envelopes and track lost packages.
• Complete government required training for international shipping transactions including IATA.

Required Qualifications:
• Extremely detail oriented, able to maintain a high level of accuracy while working. independently and cross functionally.
• Proficient computer skills, including experience with Microsoft Office Suite (Excel and Word required).
• Highly organized, able to identify issues, and solve problems as they arise.
• Bending, stooping and lifting (30 pounds regularly and up to 60 pounds on occasion).
• High School Diploma or equivalent.
• 2 + years related experience required (shipping, billing, customer service, account coordination).

Preferred Qualifications:
• Understanding of asset management for demo and loaner equipment.
• Experience in logistics/inventory control.
• Experience with ERP systems.
• Bachelor’s Degree.