Flexport
Flexport helps make global trade both easy and accessible to everyone.
Seattle, WA

Business Development Manager, Customs & Trade Management at Flexport

| Seattle
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The opportunity: 

Flexport continues to experience significant growth as a technology platform for international trade.  Two of the companies core products are Customs and Trade Management.  These products are positioned for more than 10x growth in the coming five years.     Customs is primarily defined as import brokerage where you’ll be a subject matter expert for our Demand organization.  Trade Management is international trade consulting focused on imports.  You will act as a subject matter expert helping Demand and CSMs define and solve any import project defined by our prospects and clients.  Custom and consulting services require that you have a strong understanding of import trade compliance and can identify a value proposition allowing Flexport to close new business opportunities.   We are looking for a seasoned import brokerage and trade compliance expert with a proven track record in selling engagements.  The ideal candidate will have industry expertise, excellent communication skills, strong project management skills, intellectual curiosity, and a sales hunter mentality.  As a vital member of a small team, you’ll have a greenfield opportunity, with uncapped commission, to help scale our import business to the next level, grow a world-class sales organization, and make an impact on a $2 trillion market.

You will:
  • Act as a subject matter expert for Customs and Consulting services to include capabilities, differentiators, and service offerings.
  • Support Demand/CSMs and increase revenue acquisition by identifying, developing, presenting, and closing business solutions.
  • Act as Liaison between Demand and operations in support of the selling process, including sales document drafting, solution design collaboration, and messaging of solutions/product placement in competitive bids.
  • Perform background research and lead generation on customer accounts, prospects, competitors, and industry trends supporting sales activities.
  • Draft sales documentation, proposals, reports, contracts, and maintenance agreements for large scopes of work, including services to be performed, defined KPIs, company and client responsibilities.
  • Keeps abreast of pertinent external and internal developments that impact customs and compliance, such as value proposition, market trends, client needs, and competitive landscape.
  • Determines client needs
  • Ensures sales take place at the decision-maker or executive sponsor level
  • Data gathering of the necessary information to create a proposal
  • Interviews of key stakeholders to understand their requirements
  • Addresses what success means for each key stakeholder
  • Describes the benefits to the client
  • Provides/develops the account sales plan with key milestones
  • Organizes opportunities and stays engaged with clients to move deals forward.
  • Provides thought leadership to the opportunity team.
  • Conducts team meetings, project planning, education/training, and communication
  • Client needs and expectations management
  • Management of project tasks
  • Territory management to achieve sales target and objectives
  • Training and education of new BD personnel  

EDUCATION & YEARS OF EXPERIENCE 

  • High school diploma, Bachelor’s degree in international business, or other relevant field preferred.
  • Minimum of five to ten years of work experience in export and/or import compliance operational management and sales.

 

 KNOWLEDGE & SKILLS  

  • Proven record of increasing sales opportunities and successful account management skills, including managing long-term sales cycle process.
  • Strong ability to build relationships with key stakeholders at medium multi-national companies or large complex organizations.
  • Ability to develop various markets, sales, and management strategies for strategic account planning.
  • Capability to recognize and solve issues in the client’s situation.
  • Demonstrated experience with identifying process, compliance, and technology gaps within the client environment.
  • Strong project management and collaborative skills; must work with all Demand staff and other internal support teams across the company.
  • Excellent communication skills (both written and verbal), including the ability to communicate effectively with all levels of management, including C-level.
  • Strong ability to resolve issues/concerns and address challenges with tact and diplomacy.
  • Must be able to develop confidence with all levels of a client environment, from senior executive management to operational employees.
  • Outstanding negotiation skills.
  • Ability to work independently with minimal supervision.
  • Ability to work under fluctuating pressure and tight deadlines.
  • Ability to travel up to 30% with some overnight travel required.

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

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Where we are

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.
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What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

An Insider's view of Flexport

What’s the vibe like in the office?

The Seattle office is incredibly collaborative, fun, and full of energy. Whether it’s spinning a prize wheel for birthday gifts or having offsite events on a boat, our office always finds ways to come together and appreciate one another for the work that we do.

Dylan

Data Operations Associate

What projects are you most excited about?

I’m excited to be working on improving the performance of our teams using data-driven analysis. Combining what I already know about data with everything I still have to learn about operations will be a great challenge that I'm ready to take on!

Seema

Data Operations Associate

What makes someone successful on your team?

Knowing how to be a team player. At Flexport, you can't grow the business alone. That means dropping what you’re doing to help the person next to you, dive head first into a problem, and take initiative when you see a gap. The people on our teams come from a diverse pool of work experience, so there's always someone who can offer their expertise.

Cayla

Global Operations Manager

How do your team's ideas influence the company's direction?

Flexport is customer-obsessed, and thus our direction must be influenced by the ever-changing needs of our clients. Our teams collaborate closely with our clients to learn what truly impacts their supply chains, and it's our responsibility to unlock and create value by funneling those insights into our own work and throughout the rest of Flexport.

Pete

Senior Global Operations Manager

How does the company support your career growth?

The opportunities to grow your career at Flexport are vast. Expansions globally and domestically provide you the ability to master your work, but also expand your day to day and round out your experience. In addition, weekly meetings with your manager provide you the opportunity to state your career goals and discuss ways to achieve them.

Aaron

Global Operations Associate

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