Business Development Manager

| Seattle
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We believe that mobile voice calls should be secure, engaging, and protected from fraud and robocalls. We believe the phone app is the most outdated app on your smartphone, and that the mobile network - as the largest communications network of any kind - urgently needs a trust and identity layer. You should know who's calling you and why! You should get the calls that are relevant to you (at that time) and none of the ones that aren't. Hiya is building the modern layer for the voice experience. We already serve over 120M users worldwide directly through our apps and in partnership with smartphone makers like Samsung and mobile carriers like AT&T. Are you ready to lead our engineering team on the road to help us serve 1B users?

We are looking for a Business Development Manager who will focus on engaging with Hiya’s customer facing teams to engage new and existing partners in the Contact Center as a Service (CCaaS) vertical. You will guide multiple customer facing stakeholders to drive strategic growth opportunities as it relates to Hiya’s rapidly maturing SaaS platform, Connect.

As the Business Development Manager, it is crucial that you understand the fundamental drivers of the CCaaS business, its customers, and its technology platforms. Your insight will be critical in making smart decisions in the pursuit of long-term business value. You will lead the execution of critical initiatives that deliver, enable top-line revenue growth, and you will directly impact overall customer experience via these CCaaS partnerships. This will be accomplished through, but not limited to, developing long-term, deep relationships with new partners, supporting those partner integrations, and nurturing those relationships into the future.

In this role you will:
  • Evaluate and lead new initiatives and business opportunities with potential CCaaS partners
  • Develop business models required to collaborate with CCaaS companies
  • Engage with potential CCaaS partners to technically integrate the Hiya Connect platform
  • Lead the negotiation required to formalize relationships with CCaaS partners
  • Responsible for driving adoption and revenue goal attainment of Hiya Connect through our ongoing partnerships
  • Be the main point of contact for our CCaaS partners, building a strong working relationship, and making sure our partners are getting the service for which they partnered with Hiya for.
  • Be creative in navigating technical and business obstacles
  • Increase partner happiness by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviews.
  • Provide executive-level technical overviews. Foster collaboration; maintain coordination
  • Initiate, define, and drive a portfolio of diverse projects, and hold people accountable for timely and defect-free delivery. Drive investment and commitment
Who you’ll Work With:

You will report to the Director of Strategic Initiatives and engage with multiple partners internally, including Sales, Product, Business Development and key Sr. level leaders within the organization. You will also work closely with Hiya’s key partners and potential customers.

You don't have to check all the boxes, but we believe these are important requirements for the role:
  • Must have a minimum of 5 + years experience working in a Contact Center as a Service enterprise or a ‘Vendor to a CCaaS enterprise’ or similar role is preferred
  • A background in Business Development and Product Management is preferred
  • Must be passionate about partners and consistently demonstrate customer first mentality
  • Excellent written and oral communication skills for both internal and external audiences. Ability to craft and own a message, and to project a message that will travel well
  • Capable of balancing multiple priorities, foreseeing potential challenges, and fixing root causes of dissatisfaction. Ability to resolve critical issues without intensifying the situation
  • Proven background using analytics and business case modeling to drive focus on the best opportunities for creating customer value and success.
  • Hardworking and active listener. Strong peripheral vision
  • MBA and/or similar experience is a bonus

Hiya is committed to diversity and inclusion, and we desire to build a team with a variety of perspectives, identities, and professional experiences. It's our intention to evaluate each candidate exclusively on the merits of their skills, competencies, and contribution to the organization.

Hiya is an equal opportunity employer. We value and embrace diversity. We do not discriminate on the basis of race, color, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status.

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Technology we use

  • Engineering
    • JavaLanguages
    • KotlinLanguages
    • ScalaLanguages
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are centrally located in downtown Seattle. The office is easy to get to via public transportation and there is ample parking nearby.

An Insider's view of Hiya, Inc.

What are some social events your company does?

We have a lot of social activities and events. Examples include annual team outings, summer party, holiday party, and various team lunches and happy hours. Sometimes teams have cross function team lunches or events too.

Fei

Accountant

How do you collaborate with other teams in the company?

We include key members from each team(Client, QA, Gateway, Product) in the project kickoffs, sprint plannings, and retrospectives. We talk to each other constantly and have meetings when it's necessary to get things done. We also keep improving ourselves to make the next project better:)

Chad

Software Engineer

What makes someone successful on your team?

I work on the Partner Solutions team where we ship a call protection product that can be built right in to your phone, or can be used as a downloadable app. We work directly with phone carriers so you need to have curiosity and empathy for the needs of customers and end users, from the technical spec down to the details of in-app user experience.

Ari

Sr. Software Engineer

What is your vision for the company?

Hiya is reimagining the phone experience, more specifically how you call and receive calls from businesses and people. Our vision is to work with telecommunication operators, mobile device manufacturers, and businesses to create an integrated experience that removes all the inconveniences of making and receiving phone calls keeps all the great bene

Marcelo Calbucci

CTO

What are some things you learned at the company?

Our mission is so firmly woven into our DNA, it makes it easy for me and my team to stay motivated. I’ve learned that having a clearly defined mission statement is vital in keeping my team aligned to our goals as a company and provides me clarity as to how my day-to-day contributions bring us closer to our vision.

Javier

Business Intelligence and Data Acquisition Lead

What are Hiya, Inc. Perks + Benefits

Hiya, Inc. Benefits Overview

Here at Hiya we provide consumers with the best phone experience by providing spam protection and enhanced caller ID services. As for team, we have a passionate crew of go-getters, and we celebrate our successes on a weekly basis! We have a fully-stocked kitchen, a team event every Friday, unlimited paid time off, budget for learning and development opportunities, health, dental and vision insurance, 401K and many other perks.
When we’re not eating, drinking or brainstorming great ideas, Hiyans can be found getting massages at the office, or bonding across teams during quarterly outings.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
At Hiya, we represent an amazing 18+ different countries. At our company make-up and hiring practices from all angles to ensure that we are inclusive of a diverse workforce without biases.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Hiya sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1000 with a maximum total match of $1000.
Lunch and learns
Hiya hosts lunch and learn meetings weekly.
Promote from within
Continuing Education stipend
We offer $1000 annually for continuing education.
Paid industry certifications
We have annual budget of up to $1000 for paid industry certifications.

Additional Perks + Benefits

Hiya supports all members of our community to create an inclusive, welcoming, and communal environment. During gay pride in June, we held a special happy hour celebrating the LGBT community. In December, we celebrate Christmas, and Hanukkah. By celebrating multiple holidays, we learn the meaning behind various celebrations. In addition, Hiya serves a global population--in fact, we are in every country! We bring together our offices from the US, Hungary, and United Kingdom to learn how each region differs, yet has commonalities. Once a year, we have a company offsite to address these inclusive matters.

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