About the Position:

In this role, you will enable our Customer Success team to provide our magical customer experience at scale through automation of workflows and integration of systems. The BSE will work closely with a multi-functional set of people to ensure our business systems are healthy and communicate effectively. The ideal candidate finds happiness in making the lives of others more efficient and effective through automation.

Responsibilities:

• Understanding what Customer Success needs to be successful, then crafting requirements and execution plans
• Automate Customer Success workflows that touch multiple systems
• Handle, maintain, and optimize current systems, including development, test, and production environments ensuring solutions are available, secure, compliant, and well documented
• Work collaboratively with vendors, IT, and business systems teams across the company to create holistic solutions

Qualifications:

• Demonstrated experience and proven ability automating business processes that span multiple systems (5+ years experience)
• Mulesoft Developer (Level 1) Certification for Mulesoft 4.x or equivalent experience, including experience with DataWeave 2.x and Munit testing
• Experience with JavaScript, shell scripting, or other programming or scripting languages
• Experience with automating workflows for Slack, Zendesk, Salesforce, PagerDuty, and similar applications
• Familiarity with cloud integrations using AWS, GCP, and/or Azure
• Experience working in a Linux based environment
• Understanding of modern development practices, including DevOps concepts, CI/CD, and test automation
• Ability to document new workflows and train a distributed team on their use

About the Company:

Qumulo is the leading file data platform for multi cloud environments, providing unrivaled freedom, control, and real-time visibility for file data at massive scale. Fortune 500 companies, major film studios, and the largest research facilities in the world trust Qumulo to help them innovate with their mission-critical digital files. The Qumulo experience makes file data management simple with continuous new features, a single solution for all workloads, and access to customer success experts on your schedule.

At Qumulo we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we welcome and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

• Please note that employment at Qumulo is contingent upon completion of a satisfactory background check.

For more information on our Applicant and Employee Privacy Notice please click on the link below: http://qumulo.com/applicant-employee-privacy-notice