Client Support Engineer

| Seattle
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Do you love working in a dynamic, fast-paced environment with cutting edge technology? Are you looking for an opportunity to bridge the gap between technology, engineering, business, and product?

As a Client Support Engineer (CSE) at Curalate, you will work directly with over 1,000 of the world’s most loved brands to troubleshoot and resolve complex technical issues, consult clients on a wide range of technical questions, and carry out operational work requests on their behalf. Client Support Engineers work cross-functionally with internal teams to drive strategic initiatives within our organization! This is a great opportunity to work hands on with clients and bridge the gap from end-user to product while flexing your technical muscle.

A CSE is not only the face of our organization, but is a critical thinker and subject matter expert - providing not only answers to questions, but educating users on best practices and workarounds on all Curalate functionality from troubleshooting to simple and advanced workflows.

Our team is quick to identify trends & patterns with the overall end-user experience and provide data driven feedback to our Product Development teams. You’ll provide continuous updates to our Help Center/Knowledge Base content to streamline repeat questions and provide best in class support to our clients.

Responsibilities:
  • Respond to client support tickets in a timely manner, prioritizing and tracking work-requests against target SLA’s
  • Act as a technical consultant for clients on software bugs, general support and best practices
  • Work with clients to implement technical solutions (product feeds, small to complex queries, data analysis, etc).
  • Collaborate cross-functionally with Product, Development, Client Solutions and Sales teams on the implementation of new features and design decisions, relaying data-driven feedback to all teams
  • Collaborate and communicate said challenges with other support & software engineers to generate strategic solutions and update client resources through daily standups, team retrospectives, etc
  • Answer client questions in an insightful and informative way that helps marketers excel at their jobs and become smarter about our platform
About You:
  • You have a minimum of 1-3 years of experience in a client-facing support position
  • BS/BA Degree in a related field
  • You excel at problem solving both from a technical and strategic perspective
  • You've used JIRA, Freshdesk, Zendesk or other ticketing tools
  • You have experience with relational databases such as MySQL
  • You have a basic understanding of how the web works (HTML, CSS, JavaScript, etc.)
  • You're scrappy, think on your feet, get tech, and communicate effectively
Gold Stars:
  • You have experience with Amazon Web Service, Regex, and Google Analytics
 
No recruiters, please.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • OpenCVLibraries
    • AngularJSFrameworks
    • CaffeFrameworks
    • SparkFrameworks
    • FinatraFrameworks
    • MySQLDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • DynamoDBDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • LogRocketAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Located in the heart of Downtown, our office is a short walk to dozens of restaurants and just around the corner from all major bus lines.

An Insider's view of Curalate

What's something quirky about your company?

Curalate is quirky in that everyone actually likes each other! We are a people first organization full of nice folks who seem to really like their jobs, which is my experience is pretty darn weird in the world :slightly_smiling_face: We also have a taxidermied squirrel mascot, whereabouts unknown!

Reid

Client Support Associate / Seattle Hufflepuff Representative

How do you collaborate with other teams in the company?

I work with several teams every day. I work with engineers on a daily basis and our designers to come up with new features or improvements to existing features. I also sync regularly with our Customer Success and Sales teams to review our clients feedback, where the market is heading, and what parts of our product are doing well and not so well.

Malini

Manager, Product Management

How does the company support your career growth?

There is always a healthy dose of challenge and opportunity around the corner at Curalate to match my professional goals and ambition. While at other places I've worked I have bumped up against ceilings of bureaucracy, at Curalate if I can demonstrate success I am always encouraged to take on more and challenge myself to grow and test my comfort zo

Mike

Client Support

What unique initiatives do you have that encourage innovation?

We think innovation stems from giving employees a holistic view of the company and then giving them the freedom to pursue ambitious ideas. Two initiatives at Curalate: 1) Every 2 weeks each team gets 20 minutes to talk shop with our founders. 2) Once a year we hold a full 2-day hackathon and ship a significant number of these projects to users

Clark

VP of Engineering

What’s the vibe like in the office?

Everyone at Curalate is passionate about what they do, so I'm just as likely to walk into work and find people heads down trying to make the latest & greatest Instagram or to walk in and find people enthusiastically debating whether a pop-tart is a ravioli. We're serious about our products and serious about having a good time. Plus, we have dogs!

Bria

Software Engineer & Office Dog Entertainer

What are Curalate Perks + Benefits

Curalate Benefits Overview

Our well rounded benefits + perks give our Curalators a great work-life balance. From saving for retirement to flexing your schedule because your dog decided to eat a chocolate bar, Curalate makes it happen.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly

Additional Perks + Benefits

The best "perk" we have are the amazing humans you will be working with everyday! Everyone adds a little piece of personality to our culture and the only thing we're missing is your contribution!

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