Valant is a market-leading, software-as-a-service organization serving the needs of the behavioral healthcare industry. Our mission is to develop disruptive technology solutions that exponentially improve behavioral healthcare quality to better serve mental health providers and their patients. We’re seeking enthusiastic, passionate individuals to join us as we transform the industry! 

The Customer Account Coordinator will be responsible for ensuring customers renewals and retention, promoting Valant’s platform and services, and expanding accounts’ commercial value by sourcing opportunities with existing customers to significantly contribute to Valant’s growth.

If you’re passionate about high energy work with a goal towards revenue growth and retention – we want to speak with you!

What You’ll Do
Become an expert on Valant’s products and services
Provide exceptional customer consultation via phone and email, leading to revenue retention and growth
Keep a close eye on upsell opportunities across our customer base
Help create and develop proactive upsell campaigns 
Process daily in-bound upsell requests, and Manager-approved subscription adjustment requests
Ensure assigned customers are renewed, and complete renewal transaction processing
Process cancelation requests, identifying opportunities for customer retention 
Provide timely and professional responses to customer subscription inquiries
Competently record daily activity to maintain a structured and organized approach to your workload 

What You’ll Need
Required 
Entrepreneurial attitude, taking great pride in bringing positive change to an organization
Passion for customer satisfaction and success, and focus on exceeding customer expectations
Strong relationship building skills, and enjoyment of working with people
Excellent prioritization and the ability to manage multiple projects simultaneously
Self-motivated, proactive, and team-oriented mind-set
Exceptional organizational, presentation, and communication skills
Willingness to learn
Punctual and regular attendance is an essential responsibility
Bachelor’s Degree or 1-2 years of relevant client-facing sales, account management, or other related experience

Preferred 
Experience working with Salesforce and Zuora

What We Offer
Competitive compensation package, including 100% employer-paid medical, dental, vision premiums and HSA contributions
Generous paid time off policy
Bonus plans
401k 
Company-paid ORCA pass
Casual work environment in a convenient downtown Seattle location