Customer Success Manager - Contract
Eagleview is hiring a Customer Success Manager!
Customer Success Managers possess the drive and desire to gain understanding, build relationships and identify opportunities with clients of all sizes and needs in order to build a deep overall understanding of their customers. You will develop an understanding of enterprise client infrastructures and assist in determining opportunities to implement scalable processes. Driven individuals with a strong desire to win and strong relationship building capabilities, both with clients and internally is key to this role. The position provides our clients with white glove service. You must possess a strong sense of the collaboration, be extremely organized, and be capable of making the optimal decision and implementation for both the customer and EagleView.
Primary Responsibilities
- Support enterprise level clients, interfacing with management at multiple levels
- Collaborate with internal teams in support of enterprise clients
- Help clients improve their workflow by utilizing company products and services
- Build relationships and identify opportunities with clients of all sizes and needs in order to build a deep overall understanding of their customers
- Determine opportunities to implement scalable processes
- Resolve client issues and concerns
- Other duties as assigned
- 2+ years of experience managing enterprise client accounts
- Extremely organized and capable of making the optimal decision and implementation for both the customer and EagleView.
- Strong written and verbal communication skills
- The ability to travel as needed to support clients
- The ability to create and maintain long lasting relationships with clients