Customer Success Manager, Enterprise
Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day.
Territory: North America
Travel: 30-40%
Your Impact
As the Customer Success Manager - Enterprise, you will engage in both pre and post-sale activities to the earliest customers of Enterprise organization that serves Axon’s markets outside of public safety. You will support pre-sales with test and evaluations as well as virtual and on-site consulting. Post-sale, you will coordinate and executed program implementation following purchase of Axon Enterprise’s Evidence.com, Axon body worn camera products, and Axon Professional Services Packages.
A Customer Success Manager acts as a Trusted Advisor, instrumental in the adoption of Axon Enterprise’s products and solutions, focusing on enhancement of the Evidence.com digital evidence management system capabilities to facilitate enhanced workflows and efficiencies. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.
Your Day to Day
- Engage with technology decision makers and program managers pre and post-sale
- Participate in pre-sales efforts including: sales presentations, solution demonstrations and deployment plan creation
- Document customer feature requests and issues, providing feedback to sales and product management
- Drive customers successfully through onboarding within a fast paced environment
- Provide support to product Test and Evaluations and execute customer site assessments
- Bring your thinking, strategy and ideas to the team to advance our entrepreneurial culture and vision for the future
- Other duties as assigned
Basic Qualifications
- Bachelors Degree or equivalent experience
- 5+ years of customer facing experience in an implementation or customer success role, preferably in a software or Sales/Marketing environment
- Experience in a fast paced and high growth companies
- Deep understanding of the needs of growing businesses and a strong business acumen
- Familiarity partnering with Marketing and Sales Leaders to drive adoption
- Familiarity with managing Enterprise level customers
- Presentation skills required to present in front of tenured executive and relay the customer’s success with Axon
- Strong sales fundamentals, business & sales acumen
- Ability to work individually and collaboratively within a team environment
- Tech savvy and eagerness to learn new technology and practices
- Experience with project management and resource tracking
- Willing to travel weekly throughout North America and possible international travel (30-40%)
Preferred Qualifications
- Ability to work effectively, add value as a team member and assume leadership role within the team
- Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
- Ability to teach other members of the team and act as a mentor as required
- Willingness to take ownership of accounts and account related actions
- Must be able to coordinate across various groups and functional teams
- Ability to perform tasks with little or no supervision
- Demonstrate ability to implement, drive, track and report projects
- Ability to apply solutions, technology, and products to a business opportunity
Compensation and Benefits
- Competitive salary and 401K with employer match
- Discretionary paid time off
- Robust parental leave policy
- An award-winning office/working environment
- And more...
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.