Duties and Responsibilities

Duties and responsibilities include, but are not limited to:

• Ensure that LevelTen Energy is both fulfilling and exceeding expectations in each customer Statement of Work, including the management of PPA deliverables;
• Ensure that the customer receives an extremely high level of professionalism, and timely delivery of all required LevelTen services;
• Work cross-functionally with each team within the company to ensure the above;
• Serve as single point of contact for customer inquiries and outbound communication;
• Establish and foster a results-oriented work ethic through the identification and implementation of the critical processes that lead to a second-to-none customer experience;
• Support the sales organization’s objectives in line with the company’s business strategy through participation and leadership of corporate strategic planning, sales strategy development, and sales resource planning;
• Assist in steering the company’s overall sales vision;
• Develop and implement systematic processes and tools to scale customer relationships and curate customer data;
• Work closely with the Head of Marketing on the development of any needed materials and collateral to improve the customer experience; coordinate and integrate the respective team’s efforts with the goal of establishing LevelTen as the clear leader in delivery of all service areas in which we play;
• Contribute to corporate strategy, retention, and the preparation of new proposals with the sales team;
• Contribute to company effectiveness by identifying important short and long-range customer issues, recommending options and courses of action, and implementing directives where needed.

Qualifications

The ideal candidate will have:

• 3+ years in an account management role.  A deep background in renewable and overall energy markets and origination highly preferred;
• A record of academic achievement from a top university; master’s degree preferred;
• Demonstrated ability to lead the development of processes and systems for a sales organization;
• Proven track record of leading customer success strategies;
• Proven ability to learn new industries and develop strategies, tactics and customer-focused products;
• Intellectual curiosity and a commitment to building groundbreaking new products;
• Obvious and outstanding leadership qualities;
• A natural bias for action and an ability to operate independently;
• A sense of urgency;
• Remarkable oral communication skills;
• Exceptional writing skills;
• The highest level of integrity and professionalism.

Benefits / Perks

• Full Medical, Vision and Dental coverage
• 10 paid company holidays
• Flexible vacation policy
• Awesome location in Fremont, outside of the downtown Seattle chaos, with a deck overlooking Lake Union
• Casual dress code
• Onsite bike lockers/storage, gym and showers
• Standing desk options
• Monthly company-sponsored happy hours
• Dog-friendly office