Customer Success Manager
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Duties and Responsibilities
Duties and responsibilities include, but are not limited to:
- Ensure that LevelTen Energy is both fulfilling and exceeding expectations in each customer Statement of Work, including the management of PPA deliverables;
- Ensure that the customer receives an extremely high level of professionalism, and timely delivery of all required LevelTen services;
- Work cross-functionally with each team within the company to ensure the above;
- Serve as single point of contact for customer inquiries and outbound communication;
- Establish and foster a results-oriented work ethic through the identification and implementation of the critical processes that lead to a second-to-none customer experience;
- Support the sales organization’s objectives in line with the company’s business strategy through participation and leadership of corporate strategic planning, sales strategy development, and sales resource planning;
- Assist in steering the company’s overall sales vision;
- Develop and implement systematic processes and tools to scale customer relationships and curate customer data;
- Work closely with the Head of Marketing on the development of any needed materials and collateral to improve the customer experience; coordinate and integrate the respective team’s efforts with the goal of establishing LevelTen as the clear leader in delivery of all service areas in which we play;
- Contribute to corporate strategy, retention, and the preparation of new proposals with the sales team;
- Contribute to company effectiveness by identifying important short and long-range customer issues, recommending options and courses of action, and implementing directives where needed.
Qualifications
The ideal candidate will have:
- 3+ years in an account management role. A deep background in renewable and overall energy markets and origination highly preferred;
- A record of academic achievement from a top university; master’s degree preferred;
- Demonstrated ability to lead the development of processes and systems for a sales organization;
- Proven track record of leading customer success strategies;
- Proven ability to learn new industries and develop strategies, tactics and customer-focused products;
- Intellectual curiosity and a commitment to building groundbreaking new products;
- Obvious and outstanding leadership qualities;
- A natural bias for action and an ability to operate independently;
- A sense of urgency;
- Remarkable oral communication skills;
- Exceptional writing skills;
- The highest level of integrity and professionalism.
Benefits / Perks
- Full Medical, Vision and Dental coverage
- 10 paid company holidays
- Flexible vacation policy
- Awesome location in Fremont, outside of the downtown Seattle chaos, with a deck overlooking Lake Union
- Casual dress code
- Onsite bike lockers/storage, gym and showers
- Standing desk options
- Monthly company-sponsored happy hours
- Dog-friendly office
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