Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.

Founded in 2014 in Seattle, we have offices in Minneapolis, New York, Salt Lake City, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.

Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

Join the Customer Success team as a Customer Success Manager and you will function as the backbone of our client-facing team by keeping projects on track, acting as the voice of the customer and ultimately ensuring our customers are successful when using the Stackline platform. 

Responsibilities

• Project Management: keep your team on track and ensure key action items and deliverables are always on time and exceeding our client’s expectations.
• Account Management: build strategic relationships within complex organizations to understand client difficulties and present Stackline solutions.
• Customer Evangelist: understand your customers, and act as their internal Stackline advocate to influence changes in process, product, communication and more.
• Data Insights: use the Stackline tools at your fingertips to educate and inform customers and drive their ecommerce business forward.
• Knowledge Share: become a subject matter expert of the Stackline platform and be the go-to for platform questions, training and troubleshooting.

Minimum Qualifications

• 2+ years of experience in SaaS, software account management or client services.
• Experience using analytics software tools and data platforms.
• Proven record of taking the initiative and working at a faster than average pace to deliver a great result.
• Lively and enthusiastic-- you are driven to get things done and respond positively to pressure.
• Proficiency in Excel and PowerPoint.
• Extreme attention to detail and organization – you like to make lists just so you can cross things off of them.
• Ability to initiate and manage multiple priorities.
• Excellent written and verbal communications skills.
• Passion and motivation to make customers successful.

Preferred Qualifications

• Amazon, Walmart or Target e-commerce retail experience.
• Driving, with a willingness to roll up your sleeves, take on any project and solve problems.
• Bonus points for proficiency in German, French, and/or Japanese.

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Benefits and Perks: It’s important each and every employee feels they are supported and can complete their life’s best work today and in the future. We are investing in each person not only with competitive compensation, but also with industry leading benefits and perks. A few ways we support our employees is by offering:

- 100% paid medical, dental, and vision for employees and qualifying dependents

- Company 401k plan plus matching

- Company paid Life Insurance

- 20 days annually of Paid Time Off (with no accrual or tenure needed)

- 9 Paid company holidays

- 100% Paid Parental leave - 20 weeks for birthing mothers and 12 weeks for all other parents

- Summer Fridays early close at 2pm

- Annual training and development stipend of $1,000 USD

- Fully stocked kitchen snacks with weekly fresh fruit

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.