The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Customer Success Team is at the heart of Qualtrics. We partner with our customers throughout their experience journey and help them unlock the most value from our products and services. We understand our customers’ goals and, as trusted advisors, recommend solutions to the challenges they face. We are looking for scrappy and collaborative individuals to join our group and have a huge impact on customer retention and maturity. We have ambitious members on this team, and are always looking for more amazing talent!

Qualtrics is seeking a Customer Engagement Associate who can ensure our customers are lifetime Qualtrics champions. If you are creative, a superb communicator and problem-solver, have the ability to build positive relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

What Success Looks Like in the Role:

You will know you are doing an extraordinary job when your customers renew and expand their usage of Qualtrics. You bring customer empathy combined with data-driven decision-making skills and can translate complex product and commercial data insights into trends and opportunities to power high-quality marketing content. You have strong organizational skills, can juggle multiple priorities, and are a great communicator who empathizes with your audience. You are inventive in the face of challenges, you use your expertise to consult on best practices, and refuse to give up until our clients succeed. You are excited about innovating, developing, and executing on infrastructure and tooling to deliver targeted, personalized, and predictive experiences across in-product and marketing channels. 

A Day in the Life:

• Drive Customer Success by converting users in a client organization into Qualtrics champions
• Lead the global Digital CSM program infrastructure and metrics to deliver integrated programming across digital and human-touch activities, and front-line engagement.
• Deliver analytical insights to drive customer value realization at scale through the 1:many human and 1:many digital interaction channels
• Operationalize insights that assist Customer Success teams in driving renewal and expansion at a Global scale
• Work with internal CS stakeholders as well as stakeholders from other Qualtrics teams to craft projects that will lead to meaningful business impact
• Perform ad-hoc analyses and generate reports to leadership
• Work across different teams to collaborate on projects that improve data quality and accuracy
• Build the strategy for the ongoing Digital CSM model and infrastructure needed to add offerings to the ‘Scale-as-a-Service’ model. 
• Contribute to the strategy and stakeholder management around content and messaging, development and implementation of high-value assets to improve customer retention
• Partner closely with our CS Operations, Global Operations, and the Customer intelligence team and establish yourself as the subject matter expert across the company to deliver scalable infrastructure for the Digital CS program
• Collaborate cross-functionally to improve overall customer experience leading to greater satisfaction and loyalty among our clients
• Motivate your clients to carry their love of Qualtrics to other organizations

Minimum Qualifications

• Bachelor’s degree
• Minimum 5-7 years of hands-on experience in B2B Marketing & Demand Generation
• Customer Success experience a plus
• Intermediate to advanced proficiency with Salesforce.com
• Experience building and launching digital and nurture programs to drive qualified leads to sales or customer renewals
• Technically capable, excellent communicator

Qualtrics is an Equal Opportunity Employer

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.