Director of Sales Operations; Pricing and Deal Desk (Remote - US)

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We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Location: Remote opportunity in the United States

 

Your Impact

Are you ready to make your mark on the world and save lives? Are you passionate about technology sales operations? Do you want to be a part of a fast-paced, winning team?

Axon is seeking a Director of Sales Operations to lead our pricing, quoting, ordering and price book management functions. You are tasked with ensuring we keep up with the demand of increasing sales, thereby solidifying their business's position in the market. Expertise in quote to cash processes and tools will be necessary to ensure the team support sales in provide top level support for how efficiently and effective Axon sells. You will need a customer and sales-centric attitude as well as the ability to work collaboratively in a fast moving and often ambiguous environment. You will become an expert in Axon's products, pricing, and sales programs, and work with sales leaders and product managers to ensure the teams focus on ease of commerce. Your efforts will directly impact revenue-earning business activities, and you will frequently juggle multiple high-priority deadline-driven projects at once.

This position reports to the VP of Sales Operations, in the Sales Operations department. In addition to working routinely with sales reps and leadership, you will also work closely with other teams in sales operations as well as others in finance, product management, and IT to support sales transactions.

At Axon, our goal is to make each individual feel valued for his or her contributions to the company’s mission, to protect life and truth. We are looking for smart people who want to do remarkable things. We strive to create an environment where people can succeed and enjoy coming to work every day.

Your Day to Day:  

  • Develop and manage KPIs and reporting that further leadership visibility to all necessary information in ‘best’ commercial business decision making; improve organization transparency to deals.
  • Actively own and coordinate daily quote and order priorities and be accountable for the teams completing all work assignments within agreed to SLAs for Sales Team
  • Provide expert guidance to Field Sales in the areas of deal structuring, pricing, and contract management.
  • Participate in deal reviews with Sales/Sales Leadership to help drive Account-Level strategy on pricing/deal structuring
  • Managing, mentoring, and fostering a synergy within the team and thinking of creative ways to challenge and uplift the team.
  • Working with Sales, Field Operations, and Legal throughout the contract process and providing suggestions and assistance in order to ensure proper processing, including but not limited to contract red line review and negotiations.
  • Effectively resolving and championing questions arising between internal processes and customer needs.
  • work on issues that impact selling success by providing insights to improve and enhance processes to drive a smoother, easier, and frictionless experience.
  • Design and implement a business operating system to increase sales organization understanding of impact of deals (individually and collectively) within the Axon portfolio.
  • Assist in designing and building a deal desk function within the organization to support custom deal reviews and financial analysis
  • Support Sales Market Leaders and Sales Operations VP with insights into team performance and what products we are quoting as inputs into inventory management and demand planning
  • Partner with Sales Leaders, Sales Operations Strategy Team and IT to develop performance reporting analytics, sales technology/CRM, sales effectiveness, customer experience and segment/channel strategy.
  • Manage operational improvement processes to help support the development of growth market
  • Stay current on segment/channel portfolio and market, competition, and trends including analyzing current commercial tactics, concepts, practices and procedures
  • Directly manage various improvement projects and ensure successful outcomes
  • Support the New Product introduction function with managing of price books and participating in sku in bundle definition decisions and cleaning up of skus in the system

Basic Qualifications:

  • Undergraduate degree in business or finance, or similar field
  • 8-10 years of professional experience within the technology industry with a focus on sales, process improvements, IT, finance, pricing, quality. Other industries acceptable if able to demonstrate relevant correlation
  • Demonstrated ability to work in, across, and with large teams
  • Demonstrated project management experience for a broad range of topics and scope, including experience in large scale project management
  • Established track-record of influencing stakeholders from other functional areas with limited formal authority
  • Excellent written and verbal communication skills. Comfort communicating across all levels within the organization
  • Effective organization and time management skills with ability to work under pressure and adhere to project deadlines.
  • Advanced Microsoft Suite product knowledge (e.g., Powerpoint, Excel)
  • Proficient in Salesforce
  • Proven verbal and written communication
  • Positive attitude

Preferred Qualifications:

  • Masters degree from a top rated university
  • MBA preferred
  • Experience in both the start up world and in more mature and established company
  • Experience with global sales processes and practices
  • PMP or other project management certification - AGILE, SCRUM, etc
  • Experience in sales

Compensation and Benefits:

  • Competitive salary and 401K with employer match
  • Discretionary paid time off
  • Robust parental leave policy
  • An award-winning office/working environment
  • Ride along with police officers to see them use our technology and get inspired
  • And more...

NOTEThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may require legally eligibility to work in a firearms environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, sexual orientation, age, marital status, veteran status, or disability status.

Reasonable accommodations may be made to enable qualified individuals with disabilities and/or religious reasons to perform the essential functions of this position. Additionally, if you need a reasonable accommodation because of a disability or religious reason for any part of the employment process, please send an email to [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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Location

Downtown Seattle: easy opportunities to get outside, enjoy south lake union, popular bars & restaurants, workouts, multiple transportation options

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