ExtraHop Networks is more than just the products we engineer and sell. We’ve built our company from the ground up with the idea of creating great jobs for great people. As a fast-paced startup, each day offers new opportunities to innovate in all areas of the company. We value quality and integrity in everything we do, from interacting with customers to developing the best technology in the industry. We are known as innovators and have received many awards for our team and our products, including Best of Interop, Seattle Business Magazine’s Innovation of the Year, and 100 Best Companies to Work for in Washington, among others. 

Duties and Responsibilities

• Expand business with current customers by up-selling new products and features
• Work with customers coming to the end of their service contracts and renew their subscriptions.
• Develop and execute account strategies to ensure the customer perception of value leads to license renewal and expansion
• Build relational equity with customers through high-quality interactions, and effectively manage accounts to see high rates of renewal and growth.
• Effectively communicate the value proposition and be able to react to objections, competitive questions, and other FAQs
• Ensure world-class customer success is delivered to every ExtraHop customer.

Requirements

• Four-year degree preferred 
• 3-7 years relevant account management or renewal  IT sales experience (preferably network security) with a proven record of success
• Co-selling with and through IT resellers including quoting and understanding of deal flow
• Demonstrated ability to conduct extensive cold calls and email campaigns to expand customer footprints.
• Ability to develop and manage multiple relationships, selling to all levels within an organization
• Excellent organizational, analytical, and problem-solving skills 
• Ability to work independently & proactively in a dynamic and aggressive startup environment 
• Team player with solid communication and presentation skills 
• Someone who wants to play a key role in shaping the future of our sales organization
• Travel as necessary to foster relationships with customers in territory.

 About ExtraHop

At ExtraHop, we create great products because we give talented employees the freedom to be intellectually curious and creative. We seek a diversity of perspectives and foster employee quirkiness and spunk to help drive innovation. Every ExtraHop employee knows that we’re all in this together and that work is an important part of life so it should be fun. A sense of humor is required here, seriously!

We are the global leader with a novel approach to Security and IT Operational Analytics. Our market opportunity is greater than $20B and our solutions span all industries. Pretty neat, huh? If you want to join a fun team that produces award-winning products that provide tremendous business value and delight customers, then ExtraHop is the company for you!

Founded by engineers, ExtraHop is a Seattle-based technology company that delivers elegant solutions for the tech industry’s most challenging problems. 

As a privately held fast-growing technology leader in the $20B IT operations management space, ExtraHop Networks is positioned to be the next great systems company. We are known as innovators who take a smart, creative approach to solving problems. Our ExtraHop team and product line have received many awards, including wins in multiple categories of Best of Interop, a Gold Medal prize in Puget Sound Business Journal’s annual list of Washington’s Best Workplaces, and several Gold Stevie American Business Awards.

ExtraHop is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under federal, state, or applicable local law.