Founded in October 2015, with headquarters in Seattle, WA, FlyHomes is a real estate and fintech company focused on making home buying seamless, transparent, and fun. Since then, FlyHomes has continued to rapidly scale its team, focusing on helping buyers across Seattle, San Francisco Bay Area, Chicago, and new emerging marketplaces to purchase more than $300M in homes annually.

About the job:

As the Head of Title & Escrow Experience, you have ultimate responsibility in ensuring that the title & escrow experience delights our sellers and buyers from post-contract to close. You are exceptionally customer centric, and consistently look to improve the customer experience through the creation and execution of process, automation and tooling. You are highly collaborative, especially across markets and with our leadership team, and are a proven people manager and builder of high-performing teams.

Roles & responsibilities:

• You will create, and execute the closing process for a growing number title and escrow transactions each month
• Help to build, mentor and manage a team, helping to grow this portion of Flyhomes business
• Develop and implement a consistent, repeatable and scalable escrow experience
• Partner with internal teams to create an easier, transparent closing experience
• In this role you will handle escalations with clients and outside partners
• Communicate with the Leadership resources, or support, including the need to update/revise goals as ground conditions change
• Gather and synthesize customer & internal feedback
• Weigh decisions and improve processes with consideration for both the customer experience and our bottom line
• Set and be responsible for weekly/monthly/yearly targets and goals and develop a deep understanding of outputs and key drivers
• Build a culture of open and direct feedback

Job requirements:

• 5+ years of proven customer success leadership - preferably within Title & Escrow
• Familiarity with title production software
• Obsession with customer delight and continually elevating customer experience standards
• Willing to roll up your sleeves and do“whatever it takes”. You are hungry, have an immense work ethic and are excited by ambitious goals
• Ability to motivate and inspire cross-functional teams
• Creative problem solving abilities, and a proven track record of thinking“outside the box” to solve complicated and multifaceted problems
• Strong and structured communication style, both verbal and written

Benefits:

• Competitive salary
• 401(k) plus company match
• Medical/dental/vision/life insurance packages to fit your needs ( Full-time employees)
• Commuter benefits
• Flexible vacation policy; work hard and take time off when you need it

FlyHomes, Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

FlyHomes, Inc. also participates in E-Verify. Upon hire, FlyHomes, Inc. will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S