ISV Sr Mgr, Presales Solution Consulting at ServiceNow

| Kirkland
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ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  We make the world of work, work better for people.

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 


ServiceNow is seeking an experienced technical leader for a ISV Sr. Manager, Solution Consulting; focused on our Partner community of ISVs and BuiltOnNow platform solutions.  We are looking for a leader who is comfortable with a highly visible role, can coach top technical talent of highly skilled and seasoned team of driven pre-sales solution architects, establish relationships and set strategy at a senior level with ServiceNow east/west teams, measure and deliver results while also getting hands-on to help advance technology and business relationships with ServiceNow’s Store and Platform Partners.  The leader will motivate the team to:

  • Deeply understand the partner business and their domain expertise to align a partner’s capabilities to our complementary markets
  • Create new business and offerings with those partners that generate valuable outcomes for our shared customers
  • Generate new paths to revenue for both ServiceNow and our partners.

The successful candidate will be a proven leader and compelling presenter. They’re motivated by great customer outcomes, by technology solutions to business problems, and by the success of their team members.  They’ll have expertise working and building ISV solutions across web and cloud technologies and will have demonstrated success in vendor pre-sales and large enterprise environments.

This leader is responsible for their teams’ career planning and development, team development and hiring per the dynamic needs of the organization, and other administrative duties relative to team management.  In addition to these responsibilities, the manager is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the manager's primary goal: developing and maintaining a world class Solution Consulting team that consistently executes towards our Alliance & Channels Ecosystem strategy. 

This role requires approximately 50% travel. 
In order to be successful in this role, we need someone who:

  • Has experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred
  • Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
  • Experience migrating or transforming legacy solutions to the cloud
  • Experience with ISV Industry Vertical Solutions across Telco, Financial Services, Manufacturing, Healtcare/Life Sciences and Energy
  • Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools
  • Understanding and experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
  • Ability to motivate and inspire a growing team of leading Solutions Architects
  • Very Structured with focus on supporting teams towards goals and objectives by putting the team first
  • Able to articulate and logically communicate concepts with technical and non-technical audiences
  • Experience of working with Service Providers, Outsourcers and Global System Integrators desired
  • Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership

What you get to do in this role:

The ISV Solution Consulting Sr. Manager will ensure that they have an effective, motivated team of highly skilled resources to support the Partner ecosystem, Prospects, and Customers.

  • Responsible for pre-sales engagement, business strategy and thought leadership for ServiceNow partnership across our Partner Ecosystem
  • Drives cross-industry development and go-to-market strategies for innovative solutions with our partners
  • Understand the needs of the Alliance & Channels Ecosystem organization, and develop plans to execute against current and future objectives and demands
  • Develop team members according to the demands of the business and according to their individual professional goals
  • Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
  • Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
  • Assign resources as required to marketing and other efforts to support demand generation
  • Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
  • Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
  • Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.



ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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