Company Description

Paying the right way, getting paid what you’re worth — it’s complicated, and it matters. Compensation used to be a dark art. Not anymore. PayScale helps employers and their employees understand the right pay for every position and effectively communicate about compensation.

PayScale pioneered the use of big data and unique matching algorithms to power the world’s most advanced compensation platform and continues to be the compensation market leader, featured in G2 Crowd's 100 Best Software Companies for 2018, based on user reviews.

We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative. Are you forward-thinking, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!

Job Description

What We Do: Customer Success (CS) Operations is at the heart of driving results for our 8000+ customers. We use data and technology to exceed customer and company goals and support critical business functions. We focus on driving customer success, impacting revenue, and building scalable business processes through automation, optimization of engagement models and tools, business intelligence reporting, and CS enablement.

What You Do: We are seeking a Junior Salesforce Administrator to join our CS organization in a meaningful role focused on using Salesforce and other business applications to drive automation and scale in our business processes and ensuring the support of our users.

Day-in-the-Life: As a Junior Salesforce Administrator, a typical day may include the following…

• Providing day-to-day end user support to all of the CS organization.
• Monitoring system performance, user activity, and data quality.
• Managing troubleshooting, root cause analysis, and solution generation.
• Making recommendations and implementing process and technical improvements to better serve our customers and users.
• Detailing processes and configuration using Atlassian Confluence and other tools.

First Year in Role:

• Month 3: You will have developed a solid understanding of our tool stack and be able to address the primary support challenges our teams are experiencing.
• Month 6: You will be managing the internal support flow and administration of Salesforce and related tools. You will start taking on small automation projects and become Salesforce Administrator certified.
• Month 12: You will fully own the internal support flow and take on advanced projects with business partners on the CS team.

Qualifications

Experience:

1. Bachelor's Degree preferred

2. 1+ years of CRM administration experience preferably in Salesforce

3. Experience automating business processes

4. Experience with large datasets, data warehouses, and using data manipulation tools such as Dataloader

Skills:

• Self-motivated with a track record of continuous learning.
• Strong problem-solving skills and the desire to improve processes and actively drive opportunities to resolution without supervision.
• The ability to navigate ambiguity and prioritize effectively under pressure.
• Comfortable in a fast paced dynamic structure with a strong desire to grow along with the company.
• Demonstrable ability to build effective partnerships with business owners and technical partners.
• Report building and KPI tracking.

Tools:

• Primarily operating in Salesforce and Gainsight
• 3rd party applications and integrations include DocuSign, Chili Piper, Tableau, Jira, & Confluence.

Additional Information

Meet Your Manager: This role reports to Jason Parrish, Senior Director Customer Success Operations. After spending 15 years in consulting and a few more in industry, Jason came to PayScale for the opportunity to make an impact in a fast-paced SaaS business. He is motivated by solving complex problems and creating a team environment where people are empowered to take ownership of challenges and deliver results.

Hiring Process: “Change is the only constant in life (and PayScale)” – Heraclitus (okay, so we paraphrased a bit). The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc.

1. Recruiter Screen

2. Hiring Manager Phone Interview

3. Onsite interview with the team

4. Hiring decision

Benefits & Perks – The Highlights:

• Unlimited Paid Time Off policy
• 10 paid holidays AND Summer office closure the entire week of July 4th
• Amazing Medical/Vision/Dental/Prescription coverage: 100% company-paid premiums for employees; 50% for eligible partners and dependents
• Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
• Long Term Disability, Short Term Disability, and Company-paid Life Insurance
• Competitive Maternity and Paternity Leave, and onsite Mother’s Room
• 401k which vests immediately, complete with company match
• Onsite bike storage, lockers, showers, and clothes dryer
• Ergo friendly chairs and sitting-standing desks
• Company-hosted happy hours every Friday afternoon
• Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)

Equal Opportunity Employer: PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.