Advertisement

Lead to Cash Transformation Strategist

| Remote
Sorry, this job was removed at 11:26 a.m. (PST) on Monday, November 15, 2021
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow seeks a proven, experienced Sales Change Strategist professional with Lead to Cash Experience working across field sales, sales operations, commercial legal, and finance stakeholders to be part of the Sales Transformation Office. This role is critical to the success of the overall Digital Innovation and Transformation team which aims to digitize our internal sales experience, processes, technology and support our GTM (Go-to-Market) transformation programs. Specifically, this role will be the lead Change Strategist for the Configure-Price-Quote (CPQ) and Contract-Lifecycle-Management (CLM) Transformations. The ideal candidate will have a passion for serving our internal sales, operations, and extended teams obsessing over making their world of work, work better for them.

What you get to do in this role:

  • Contribute to the overall Sales Transformation Office vision & strategy by being the lead change strategist for the CPQ/CLM transformation program, including leading the change champion program, persona assessments, communication, training, and overall adoption strategy.
  • Support the translation of strategic direction and business objectives into holistic change strategies.
  • Design agile change plans that will help each impacted persona change their culture and ways of working to prepare them for the future.
  • Develop human-centered methodologies to create consistent, best-in-class experiences that bring our x-functional teams into the digital world.
  • Build influential change networks to generate awareness and engagement.
  • Use leading practice change tools and methodologies including: Predictive and organizational analytics; behavioral diagnostics. Engagement, collaboration, and facilitation tools (i.e., Mural, Mentimeter). Design user personas and journey maps. Employee learning and new skilling platforms
  • Execute on transformation strategy leveraging a shared service of change managers, enablement, and communications resources.
  • Align closely with portfolio intake and CPQ/CLM product owners to create a closed feedback loop.
  • Manage status and execution of change strategy and report on progress, delays, wins, and issues to leadership.
  • As appropriate, troubleshoot and mitigate blockers and delays within transformation change strategy.

Qualifications

To be successful in this role you have

  • 10 years of field sales and sales operations business partnering experience with a minimum Bachelor’s degree
  • Proven experience developing change strategies, methodologies, thought leadership and value-based outcomes.
  • Certified Change Management Professional (CCMP) or Program Management Professional (PMP) or equivalent a plus
  • Solid understanding of business issues/pain points and desired business outcomes
  • Effective at navigating a matrixed environment with strong cross functional, collaboration, and influence skills
  • Impeccable interpersonal and communications skills (listening, written, verbal, presentation, etc.)
  • Must be comfortable working in an agile environment and juggling competing demands
  • Purpose-driven team player
  • Highly proactive, planful, even anticipatory with a track record of taking ownership and delivering results
  • Ability to create visualization and high-level models that can be used in future analysis to extend and mature business capabilities
  • Proven facilitation skills with previous experience designing workshops, facilitating sessions and working with teams to gain crucial input from key contributors
  • Hands-on experience in the application of business process analysis including but not limited to: Current state processes analysis and to be process definition

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

More Jobs at ServiceNow

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ServiceNowFind similar jobs like this