Manager, Account Management

| Bellevue
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OfferUp’s mission is to build the largest, simplest and most trustworthy local marketplace. The free app for iOS and Android helps sellers quickly post items for sale with just a picture from their smartphones and lets buyers easily browse what's nearby. Now the largest mobile marketplace for local buyers and sellers in the U.S., OfferUp brings millions of people together to discover more value right where they are.

At a Glance

  • A top shopping app on iTunes and Google Place
  • Geekwire App of Year
  • 80+ Million Downloads

OfferUp is seeking an experienced Manager, Account Management to help scale the Auto’s Vertical, and possible new verticals in the future. If you are a confident, self-starter leader who enjoys building relationships and helping team members achieve success, this is the role for you.


What you will do:

  • Partner with Sales, Onboarding, Tools, and other cross-functional teams to manage new and/or ongoing initiatives to drive growth
  • Determine key business needs and operational improvements by creating and managing actionable plans. 
  • Coach and develop Account Managers to increase effectiveness and help deliver value to our customers through weekly 1:1’s
  • Manages more complex transactions, either directly or through escalations utilizing JIRA, Salesforce, Zendesk or other 3rd party tools.
  • Communicating with the team on expectations and hold them accountable to those expectations
  • Manage multiple projects at the same time and prioritize current workload with to ensure project deliverables are met
  • Collaborate with Product, Research, and Business Operations to ensure the learnings are incorporated in the overall business direction
  • Ensure all hiring needs are met for the team and manage a pipeline of candidates by self-sourcing, forecasting, and qualifying candidates. 
  • Monitor and analyze team inputs/outputs usage of our product
  • Build and update reports for Partners and internal team
  • Lead by example and demonstrate the company’s operating principles and values

Qualifications & Requirements:

  • 2+ years of previous management experience
  • 5+ years of proven Account Management, Customer Support, Vendor Management, Customer Success, or New Business Development or other relevant experience
  • Strong leadership skills with an ability to influence others in the team.
  • Track record of exceeding new business, account growth, and churn targets
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Ability to prioritize among competing tasks
  • Understanding the art of selling to busy, no-nonsense business owners while developing relationships for long-term success

Nice to have: 

  • Multi-lingual; Spanish-speaking a big plus
  • Experience in Microsoft Office Suite, Google Apps, Salesforce, Excel, Google Applications and other reporting tools including B.I. Tools, Tableau.
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Location

Nestled just south of downtown Bellevue with quick access to local highways- perfect to walk out to our daily foodtrucks or around Mercer Slough Park.

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