Manager - Customer Success Enablement
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge #LI-RK4
With Qualtrics continuing its incredible growth into 2022, The Global GTM Enablement team is seeking an enablement leader for our global customer success (CS) organization, supporting over 260 CS reps globally. This is a cross-functional, leadership role with broad influence and high visibility with Qualtrics’ leaders – ideal for someone with deep knowledge of CS and field-forward enablement programs. This role is responsible for driving the enablement strategy & execution for our global CS org, which supports healthy adoption and overall retention of our 13,000+ customer base.
A Day in the Life
For those passionate about helping teams learn in a dynamic and fun way, this role is perfect. A day in the life will rarely be the same, moving from delivering training to CS reps to assessing knowledge gaps and building learning programs to managing a team of enablers that ensure everyone in the CS organization is successful. Taking the role to the next level includes reducing ramping rep time, redefining the enablement strategy for the global org, and creating a development program that will grow and mature over time.
Qualifications
- Bachelor’s degree
- 6+ years in a Customer Success and/or consulting function, with experience in professional development
- Experience in Customer Success or Customer Success Enablement in the SaaS space
- Familiar with modern and creative approaches to learning, including experience with Micro-learning, personalized learning journeys, learning reinforcement and gamification
- Passion for developing leaders and executing with programmatic style
- Experience working with cross-functional internal stakeholders
- Ability to work independently in a hyper-growth environment
- Ability to roll up sleeves and do what is needed to make programs successful
- You thrive in the unknown, are extremely agile and willing to be flexible, juggling multiple - and sometimes conflicting - priorities