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Manager, Presales Solution Consulting- Employee Workflows

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Manager, Solution Consulting – AMS Enterprise East – Employee Workflows
Location(s) – Remote, FL; Remote, GA; Remote, SC; Remote, NC; Remote, VA, Remote, MD, Remote, NJ; Remote, NY; Remote, PA; Remote, NE

 

We’re the fastest growing enterprise cloud software company in the world above $1 billion and we believe it is great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team. 

ServiceNow is changing the way people work. A great employee experience is a top initiative that companies are embracing given the war on talent and the investment put into every hire. In the middle of a global pandemic, employee experience and well-being are top of mind for every executive.

As a member of our pre-sales team you will have a major impact on our future success. ServiceNow has a great customer base with Employee Workflows and we have opportunity to sell into new customers and upsell existing customers around new product lines and sales plays. The enterprise market represents a critically impactful portion of our business. Members of this team will have an opportunity to drive incremental growth for ServiceNow and build and lead a dynamic team, with support from the business unit, executive team, and sales.

As Manager, Solution Consulting – Enterprise East – Employee Workflows (Presales), you will be responsible for supporting the technical sales efforts managing a team of skilled and highly motivated Solution Consultants. You will lead and manage the Employee Workflow product experts that convey value to address ServiceNow customers’ business issues. As a specialist leader, your team will contribute to the development of concepts, techniques & assets that enablable the regional account teams you support. You will help provide feedback into Product Business Unit to ensure we are investing in the right areas to drive growth and success in the field. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will identify opportunities and make recommendations for new procedures and best practices. 

Measure of success in the role

1. Driving growth of the EWF business in line with corporate goals

2. Attraction, retention & development of key employees

3. Enabling the team and diversifying the portfolio into the defined enterprise accounts

4. Have full alignment with field account teams and Solution Specialist sales team members

5. Being recognized as a strong leader by your peers, direct line reports and the organization

6. Coaching the team to retain and upsell in key focused accounts

Responsibilities in this role:

· Help develop programs that enable other Solution Consultants to demonstrate the value of Employee Workflows on the ServiceNow platform

· Develop team members according to the demands of the business and according to their individual professional goals

· Drive best practices in sharing with other Solution Consultants to enhance the quality and efficiency of surrounding team members

· Drive Account Planning and engagement of your team with Account Plans to ensure team is engaged in early conversations with accounts.

· Manage a high performing team through the challenges of volume, velocity and high growth.

· Assign resources as required to marketing and other efforts to support demand generation

· Act as the ServiceNow subject matter expert at executive briefings / marketing events

· Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback

· Ensure proper alignment of resources and effective utilization of skill sets within the assigned region

Experience required:

· Team management experience a must; management of a pre-sales organization preferred

· Pre-sales experience required. Human Resource and employee experience desirable.

· Experience with the ServiceNow product suite or competitive product suites highly desirable

· Ability to articulate and logically communicate concepts with technical and non-technical audiences

· Demonstrated ability to lead projects & priority initiatives to completion

· Ability to work with ISV, integration and implementation partners

· A high degree of passion, energy, drive and willingness to travel

Ability to motivate and inspire our team of talented Solutions Consultants. We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Qualifications

Experience required:

· Team management experience a must; management of a pre-sales organization preferred

· Pre-sales experience required. Human Resource and employee experience desirable.

· Experience with the ServiceNow product suite or competitive product suites highly desirable

· Ability to articulate and logically communicate concepts with technical and non-technical audiences

· Demonstrated ability to lead projects & priority initiatives to completion

· Ability to work with ISV, integration and implementation partners

· A high degree of passion, energy, drive and willingness to travel

Ability to motivate and inspire our team of talented Solutions Consultants. We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

#LI-Remote

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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