Onboarding Trainer, Sales and Customer Success
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Role
We are seeking an experienced trainer and facilitator to deliver training and content for new hires in ServiceNow’s Customer Success Group (including Sales, Solution Consulting, Customer Success, and other Go-to-Market roles). The purpose of our Onboarding training is to help new hires quickly ramp and be successful as they begin their journey with ServiceNow. This role will interact with new hires and lead them through several Onboarding programs designed to empower and inspire.
What you get to do in the role:
· Deliver interactive Onboarding programs for ServiceNow new hires in the Customer Success Group organization (Sales, Solution Consulting, and other Go-To-Market roles as well as Customer Success roles). Programs include Shark Camp (New Hire Bootcamp), Microsoft Dynamics (ServiceNow’s CRM platform), and JumpStart (Week 1 Onboarding Overview)
· Facilitate these Onboarding programs using a variety of modalities (ILT, VILT, eLearning)
· Create experiences where new hires learn from each other during team activities and role plays
· Maintain and deploy surveys to evaluate training effectiveness and make improvements using new approaches and techniques
· Engage key stakeholders and Enablement teams across ServiceNow to curate and deliver appropriate content relevant to our audience’s roles
· Serve as a touchpoint for new hires during their Onboarding period
· Develop and manage Onboarding training materials
· Assist with the content development and execution of Onboarding programs as they grow and evolve
· Provide and accept constructive feedback from cross-functional stakeholders.
· Continuously evaluate training programs, identify gaps, and implement solutions
· Leverage empathy, personality, and experience to build rapport and credibility with new hires
Qualifications
· Experience facilitating content for an audience of Enterprise Software sellers and customer success teams
· Experience in training CRM platforms such as Microsoft Dynamics
· Experience facilitating using technology such as Zoom, Kahoot! and Miro boards
· Excellent facilitation skills (both live and virtual), with the ability to structure small and large group activities to achieve learning objectives
· Experience in using data and feedback to evolve training programs
· A natural curiosity to learn how product features work and impact our customers
· A superb communicator, both written and verbal, with the ability to communicate complex topics in a way that resonates with the new hire audience
· Attention to detail
· Ability to work independently, as well as cross functionally, to accomplish required goals
· Proven ability to prioritize and multitask in a fast paced, dynamic environment
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
l from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.