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Principal Strategist, Inspire Value

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Thought Leadership and Value Methodology

  1. Bring innovative value management concepts to scale that improve value-based selling for our pre and post sales professionals
  2. Evolve Value Framework across Product Solution Marketing, Industry Solutions, Solution Sales, and Product BUs
  3. Align Value Framework and evangelize across the pre and post sales functions
  4. Evolve existing ServiceNow Inspire Value offerings to help customers define and achieve differentiated business outcomes
  5. Partner with ServiceNow product line business units to keep updated on the latest developments and releases of new functionality and areas of value
  6. Identify and contribute to the creation of best practices, white papers, workshops, etc.


Value Management Platforms

 

  1. Liaise with the Value Platform team to ensure all relevant Inspire Value Methodologies are incorporated into a streamlined set of tools 
  2. Support in the creation and deployment of a consistent approach and tools to enable the wider field sales teams to execute relevant value-based activities in the pre-sales and benefits realization motions
  3. Design and manage lightweight collaborative processes, including inputs, outputs, and structured communications for keeping models and metrics current


Drive Scale

  1. Build business cases in close co-ordination with the field inspire value team
  2. Work closely with Inspire Value leadership team to drive key programs / initiatives
  3. Support the evolution of value management content to deliver advanced customer insights at scale
  4. Build out provocative customer perspectives for executive presentations
  5. Build out industry thought leadership through secondary research and customer insights
  6. Lead enablement sessions for ServiceNow field sales on value management topics
  7. Contribute to the design and manage lightweight collaborative processes for keeping value models and metrics current

Sales and Customer Success Advisory

  1. Participate in discovery workshops with prospecting and existing customer leadership and their teams to understand goals and challenges
  2. Document and present insights and recommended solutions to meet customer goals
  3. Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
  4. Help customer estimate value for potential deployment of ServiceNow solutions and then work with them post-implementation to validate value realized using ServiceNow tools and methodologies

Qualifications

To be successful in this role you have:

  • 10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor
  • Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred
  • Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
  • Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience
  • Experience with public speaking, meeting facilitation and white boarding
  • Deep customer connects in regions
  • High level of executive presence with a humble demeanor
  • Analytical and financial experience
  • Enjoyment working in a collaborative environment
  • Ability to travel up to 40% of the time

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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