Revenue Enablement Manager, Customer Success at Outreach

| Seattle
Sorry, this job was removed at 11:03 a.m. (PST) on Monday, June 14, 2021
Find out who's hiring in Seattle.
See all Sales jobs in Seattle
The Role 

The Revenue Enablement Manager, Customer Success is responsible for driving enablement initiatives across our Customer Success organization to ensure we can continue to deliver consistent, outstanding customer experiences as we grow. The Enablement Manager should have a passion for Sales and Customer Success as a discipline and a passion for enabling internal teams. The Enablement Manager will own the process end-to-end, including needs analysis, content development, knowledge sharing and training delivery, communication, optimization and assessing the outcome. This includes new hire readiness through continued readiness programs on new products and programs that the Customer Success team needs to utilize in order to effectively work with customers.

Your Daily Adventures Will Include

  • Design and develop innovative enablement and training programs for our Customer Success team spanning onboarding and continuing education for Customer Success Managers (CSMs). Ensure programs are scalable and accessible for all products and all CSMs, in alignment with the broader enablement program for customer facing teams at Outreach
  • Work closely with CS Operations to understand the programs being developed and how to best translate those programs to onboarding content to get new hires caught up to speed with existing reps
  • Develop continued enablement curriculum for CSMs focused on deepening basics skills (ex: communication, productivity), advanced skills (ex: critical thinking, business outcomes) and skills that enable career growth (ex: shadowing programs, business skills)
  • Develop CSM training programs to ensure consistent use and ongoing adoption of internal tools and processes like Salesforce as well as new programs that are being developed
  • Conduct external research to stay on top of CS industry best practices, trends and publications. Create a process for curating and sharing this information within Customer Success
  • Organize training programs, speakers and events that foster cross team engagement, product knowledge and strategic alignment on how our products work together
  • Develop a scalable mentorship program to meet the needs of the business, own its evolution over time. 
  • Work with leadership regarding creative solutions to enable scaled events for Team Building & Morale

Basic Qualifications

  • 3+ years of Customer Success, Solutions Consulting, Professional Services, Enablement, Learning & Development or other directly relevant experience
  • Passion for customer success, empowering others, and delivering value to customers
  • Excellent critical thinking skills; able to breakdown ambiguous problems into concrete, manageable components and think through optimal solutions for scale
  • Exceptional communication skills and ability to work across all internal teams
  • Knowledge and understanding of sales as a discipline and the strategies associated to it
  • Ability to design, develop and deliver fully executed programs and resources
  • Results-oriented; able to accomplish both project and team goals
  • A team player capable of high performance and flexibility in a fast paced environment
  • Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers and the business

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Womxn's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
More Jobs at Outreach97 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Content
Finance
new
Seattle
Sales
new
Seattle
Operations
new
Seattle
Marketing
new
Seattle
Data + Analytics
new
Seattle
Operations
new
Seattle
Marketing
new
Seattle
Finance
new
Seattle
Operations
new
Seattle
Data + Analytics
new
Seattle
Operations
new
Seattle
Sales
new
Seattle
Sales
new
Seattle
Operations
new
Seattle
Developer
new
Seattle
HR + Recruiting
new
Seattle
Sales
new
Seattle
Developer
new
Seattle
Project Mgmt
new
Seattle
Content
new
Seattle
Data + Analytics
new
Seattle
Sales
new
Seattle
Sales
new
Seattle
Content
new
Seattle
Data + Analytics
new
Seattle
Finance
new
Seattle
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Operations
new
Seattle
Sales
new
Seattle
HR + Recruiting
new
Seattle
Internships
new
Seattle