The Role 

The Revenue Enablement Manager, Customer Success is responsible for driving enablement initiatives across our Customer Success organization to ensure we can continue to deliver consistent, outstanding customer experiences as we grow. The Enablement Manager should have a passion for Sales and Customer Success as a discipline and a passion for enabling internal teams. The Enablement Manager will own the process end-to-end, including needs analysis, content development, knowledge sharing and training delivery, communication, optimization and assessing the outcome. This includes new hire readiness through continued readiness programs on new products and programs that the Customer Success team needs to utilize in order to effectively work with customers.

Your Daily Adventures Will Include

• Design and develop innovative enablement and training programs for our Customer Success team spanning onboarding and continuing education for Customer Success Managers (CSMs). Ensure programs are scalable and accessible for all products and all CSMs, in alignment with the broader enablement program for customer facing teams at Outreach
• Work closely with CS Operations to understand the programs being developed and how to best translate those programs to onboarding content to get new hires caught up to speed with existing reps
• Develop continued enablement curriculum for CSMs focused on deepening basics skills (ex: communication, productivity), advanced skills (ex: critical thinking, business outcomes) and skills that enable career growth (ex: shadowing programs, business skills)
• Develop CSM training programs to ensure consistent use and ongoing adoption of internal tools and processes like Salesforce as well as new programs that are being developed
• Conduct external research to stay on top of CS industry best practices, trends and publications. Create a process for curating and sharing this information within Customer Success
• Organize training programs, speakers and events that foster cross team engagement, product knowledge and strategic alignment on how our products work together
• Develop a scalable mentorship program to meet the needs of the business, own its evolution over time. 
• Work with leadership regarding creative solutions to enable scaled events for Team Building & Morale

Basic Qualifications

• 3+ years of Customer Success, Solutions Consulting, Professional Services, Enablement, Learning & Development or other directly relevant experience
• Passion for customer success, empowering others, and delivering value to customers
• Excellent critical thinking skills; able to breakdown ambiguous problems into concrete, manageable components and think through optimal solutions for scale
• Exceptional communication skills and ability to work across all internal teams
• Knowledge and understanding of sales as a discipline and the strategies associated to it
• Ability to design, develop and deliver fully executed programs and resources
• Results-oriented; able to accomplish both project and team goals
• A team player capable of high performance and flexibility in a fast paced environment
• Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers and the business

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Womxn's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status