Smartsheeters truly stand out. It is clear by their attitude and actions that they work for a company that is not only innovative and authentic, but filled with individuals who are driven, supported and committed to playing a major role in Smartsheet’s success. Our leadership fosters an environment of personal and professional growth, and encourages individuals to take an active role in realizing the vision of the company.

Smartsheet is looking for a Demo Support Engineer who will enable our Sales teams to highlight how Smartsheet empowers companies to move from idea to impact fast. You own the demo environments and provide expertise that ensures successful Smartsheet deployment and adoption. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. Ideal candidates will have a strong technical and support-based background, Smartsheet product knowledge, as well as experience working with Sales teams. This high profile role is part of the Sales Engineering team and is based at Smartsheet corporate offices in Bellevue, WA.
 

About Smartsheet

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

 
Responsibilities:

• Becoming an expert at Smartsheet’s products and helping the Sales Engineers and Sales Reps utilize the demo environment to close new and expansion sales.
• Managing the Demo Environment infrastructure including master project management, new product evaluations, testing, and release upgrades.
• Help the company scale by identifying and leading technical or process improvement projects that root out inefficiencies and grow our demo capabilities and increase use across multiple constituencies.
• Administer integrated demo systems, such as Salesforce/Jira/Dynamics.
• Develop tools, processes and best practices to ensure users are realizing the greatest possible value from the demo environments
• Provide technical support as needed for the demo environment.
• Work closely with Sales Engineers to build and maintain high quality demo use cases.
• Partner with the Product Teams and Operations to ensure high-quality, high-reliability demos

Requirements:

• Outstanding written and verbal communication skills.
• Strong track record of creating impactful documentation, sales collateral or instructional materials including presentations and online training.
• Hands-on working experience in the configuration, customization, and implementation of SaaS applications
• High level of technical aptitude.
• Smartsheet product knowledge a plus
• Excellent time management skills and ability to work with minimal supervision.
• Must be able to work in a fast paced and passionate environment.

About Smartsheet:

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

Culture:

Smartsheet is a place where people love what they do and are empowered to do their best work everyday. We support one another and achieve our goals as a team, not as individuals. Each person, at every level, gets to have an impact.

Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.