Role

Outreach is a leader in sales engagement software and one of the fastest-growing technology companies in the country. In order to sustain our hyper-growth, we must continue to set up our internal teams for excellence. The SDR Enablement Manager is responsible for equipping our sales development teams with the knowledge and resources they need to be efficient and effective. This role will own content creation, enablement tactics, training and productivity systems for our SDRs. Our go-to-market teams are growing dramatically and this role has a direct impact on our ability to deliver value to our prospects and customers as well as internal mobility to decrease ramp time as internal candidates are promoted into other functions across the business.

Your Daily Adventures Will Include

• Onboarding: While we have a unique onboarding cohort experience in our Agoge program, the SDR Enablement Manager will be responsible for creating a scalable ongoing curriculum to ensure knowledge transfer and adoption of core behaviors for a 30-60-90 experience. Examples: Refining and managing role-specific onboarding curricula.
• Internal Mobility: Developing SDRs for their next level career move at Outreach. Example: Working with cross-functional leadership to build learning paths and certification programs that will set internal candidates up for success. 
• Skill Training & Coaching: Enabling reps to consistently articulate our value to prospects. Examples: Reinforcing our sales methodology and partnering with leadership to define a manager-led coaching program, as well as driving programmatic efforts to improve our story-telling capabilities.
• Product Enablement: Equip reps to utilize Outreach best practices in their regular workflows. Examples: Collaborating with the Go-to-Market team and Operations for process training gold standards and promoting/monitoring internal best practices for the role. 
• Competitive Enablement: Work with Product Marketing to enable reps to consistently articulate high-level differentiators against top competitors. Examples: Coaching to battle cards and other competitive job aids.
• Tool Training: Getting the most possible ROI out of our rep-facing tool stack, by managing the adoption and optimal usage of enablement and productivity tools. Examples: learning management system, sales asset management, call analytics platform, sales intelligence platforms.
• Internal Communications: Provide timely and easy access to all information reps need to do their jobs. Examples: Partnering with Enablement’s Content Manager to manage the SDR space on our Knowledge Management Platform and partnering with subject matter experts to build content on processes/motions/priorities.
• Continuous Improvement: Promote a culture of data-driven continuous improvement and recognition. Examples: Monitor enablement completion/usage data and report progress and trends to leaders in a quarterly stakeholder meeting

Basic Qualifications

• 2+ years of experience working in a SaaS organization
• Prior experience with different LMS platforms
• Familiarity with change management approaches (e.g. the ADKAR model)
• Ability to analyze outcomes and utilize data insights to drive decision-making
• Experience working in rapidly changing and dynamic environments
• Exceptional communication skills and successful history of cross-functional collaboration

Preferred Qualifications

• Prior experience in an enablement role and supporting a growing sales team
• Involvement in sales enablement groups (e.g. Sales Enablement Society)
• A passion for the learner experience and an understanding on how to apply best practices in building content for adult learning
• Ability to balance a focus on measurable outcomes with empathy for people, customers, and the business
• Understanding of different sales methodologies (e.g. Challenger Sale, Command of the Message, Proactive Selling)
• Experience using Outreach as a product
• These names mean something to you: Kirkpatrick, Gagne, Bloom
• Experience designing battle cards

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Womxn's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status