Sales Operations Specialist

| Hybrid
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We believe that phone calls should be secure, engaging, free from fraud and robocalls. Hiya is building the modern trust and identity layer for the phone call experience. We serve more than 100M users worldwide directly through our apps and in partnership with mobile device makers like Samsung and mobile carriers like AT&T. We also serve businesses with a rapidly maturing SaaS platform designed to help call center operators, marketers and others who rely on real time connections to amplify trust in their brand to reach more customers.

We are looking for a Sales Operations Specialist with solid Salesforce Admin knowledge to join our team in Seattle. We'd like you to have experience with supporting an enterprise sales team, a background in technology and a passion for data and how it can help businesses be more efficient in customer interactions is a definite must-have in this role. You will provide strategic consultation and expertise across the sale's organization for continuing growth and development.

In this role, you will play a pivotal part in crafting our rapidly growing organization. This individual must be a leader with vision and be able to work cross-functionally with many teams to develop an operational cadence that will provide visibility into the business and ensure maximum revenue growth. This position requires an analytical mind and the ability to tell a “story” with data. This is a highly visible role that will partner with senior sale's leadership, finance, OEM partners, marketing and other executives across Hiya to drive efficiency and operational excellence. You will need mad Salesforce Admin skills to succeed and background building out all sales operations processes from the ground up. We are currently selling into six countries and with your vital help we will successfully sell into twenty countries and ramp from there!

As the Sales Operations Specialist, you’ll:

  • 3+ years of business experience, including a proven track record of performance in strategy and sales operations.
  • 2+ years Salesforce Administration
  • Excellent executive presence, ability to drive adoption and build credibility with senior leadership.
  • Extensive experience and knowledge of sales operations and the ability to effectively communicate cross-functionally.
  • Exceptional analytical, reporting, data manipulation, dashboard creation, and Business Intelligence skills
  • Highly detailed driven but can also see the big picture. Can crunch the numbers and clearly articulate the key takeaways in an executive summary. Tell a “story”
  • Ability to quickly pivot, thrive in an agile environment, and meet critical deadlines
  • Other duties may be assigned

What you should expect from us:

  • Work at a supportive and fast-growing startup with a fantastic team.
  • Make an impact in the lives of tens of millions of consumers.
  • Many office perks and great company benefits.
  • Collaborate and learn from other great team members.
  • Support in developing your skills and accelerating your career

Hiya is committed to diversity and inclusion and we desire to build a team with a variety of perspectives, identities, and professional experiences. It's our intention to evaluate each candidate exclusively in the merits of their skills, competencies, and contribution to the organization.

This position is based in Seattle in our beautiful waterfront office, next to Pike Place Market. 

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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • KotlinLanguages
    • ScalaLanguages
    • TypeScriptLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • OutreachCRM
    • SalesforceCRM
    • HubspotEmail
    • ZoomInfoLead Gen
    • AsanaProject Management

Location

We are centrally located in downtown Seattle. The office is easy to get to via public transportation and there is ample parking nearby.

An Insider's view of Hiya, Inc.

What are some social events your company does?

We have a lot of social activities and events. Examples include annual team outings, summer party, holiday party, and various team lunches and happy hours. Sometimes teams have cross function team lunches or events too.

Fei

Accountant

How do you collaborate with other teams in the company?

We include key members from each team(Client, QA, Gateway, Product) in the project kickoffs, sprint plannings, and retrospectives. We talk to each other constantly and have meetings when it's necessary to get things done. We also keep improving ourselves to make the next project better:)

Chad

Software Engineer

What makes someone successful on your team?

I work on the Partner Solutions team where we ship a call protection product that can be built right in to your phone, or can be used as a downloadable app. We work directly with phone carriers so you need to have curiosity and empathy for the needs of customers and end users, from the technical spec down to the details of in-app user experience.

Ari

Sr. Software Engineer

What is your vision for the company?

Hiya is reimagining the phone experience, more specifically how you call and receive calls from businesses and people. Our vision is to work with telecommunication operators, mobile device manufacturers, and businesses to create an integrated experience that removes all the inconveniences of making and receiving phone calls keeps all the great bene

Marcelo Calbucci

CTO

What are some things you learned at the company?

Our mission is so firmly woven into our DNA, it makes it easy for me and my team to stay motivated. I’ve learned that having a clearly defined mission statement is vital in keeping my team aligned to our goals as a company and provides me clarity as to how my day-to-day contributions bring us closer to our vision.

Javier

Business Intelligence and Data Acquisition Lead

What are Hiya, Inc. Perks + Benefits

Hiya, Inc. Benefits Overview

Here at Hiya we provide consumers with the best phone experience by providing spam protection and enhanced caller ID services. As for team, we have a passionate crew of go-getters, and we celebrate our successes on a weekly basis! We have a fully-stocked kitchen, flexible paid time off, budget for learning and development opportunities, health, dental and vision insurance, 401K and many other perks.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
Flexible work schedule
Diversity
Highly diverse management team
At Hiya, we represent an amazing 18+ different countries. At our company make-up and hiring practices from all angles to ensure that we are inclusive of a diverse workforce without biases.
Mandated unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Hiya provides two catered lunches in the office per week.
Company-sponsored happy hours
Home-office stipend for remote employees
Hiya has a home-office stipend for all employees.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
We offer $1000 annually for continuing education.
Paid industry certifications

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