Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Trupanion is seeking an ambitious candidate interested in a coaching position for our phone sales team. This role is responsible for the early development of new and existing sales team members. Additionally, the role will provide continued education for the current team. They will partner with the sales leadership team to find efficiencies, develop, and reinvent training material while helping to advise on the hiring/recruiting process to ensure we onboard the perfect candidate!

Key Responsibilities Include:

• Reinforce initial sales training for team members as well as continued education courses and coaching.
• Increase sales teams’ effectiveness by exceeding goal targets
• Maintain a high level of energy and passion with repetitive course material.
• Support the creation and updating of existing training materials.
• Act as a role model and brand ambassador.
• Partner with leadership and key team members to identify training needs based on policy changes, company initiatives, business goals, and other factors.
• Organize and implement refresher training sessions for existing team members.
• Maintain coaching cadence calendar with documented performance and progress.
• Participate in hiring activities.
• Assist with the project team when developing and/or implementing new procedures and technology.

Qualifications (Please include a cover letter with your application!)

Experience, Skills, Knowledge & Abilities:

• Demonstrated ability to increase sales teams’ effectiveness by exceeding goal targets
• Outstanding command of Microsoft Office applications
• Experience in developing and implementing a training curriculum for both in-house and remote audiences
• Five years + in training, teaching and/or public speaking
• Strong selling skills & techniques both in person and via phone
• Proven passion for the learning & development of people
• The ability to provide student feedback, with candor
• A willingness to work collaboratively with a team
• Driven to improve the member experience
• Engaging personality and communication style, with the ability to inspire others
• Strong presentation skills
• Strong communications skills, written and verbal

Benefits and Perks:

• Bonus opportunities
• Full medical, dental and vision benefits at no cost to the employee
• Four weeks paid time off
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly and fun office environment
• Free dog walking services for office pets during business hours
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Free on-site gym

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself:

https://www.facebook.com/Trupanion/videos/10155423763702974/

Things We Value

• Caring: We care about each other.
• Adhocracy: An adhocracy is intentionally ‘adhoc’ instead of bureaucratic. Adhocracies value the ability to adapt quickly, flexibility and employee empowerment.
• Trusting: We trust one another with information
• Sincere: We do what we say and say what we mean.
• Devoted: We love pets.
• Original: We are innovative and fair.
• Genuine: We are free to express our true selves.
• Simple: Simple is better.

For more information about Trupanion, visit http://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.