Company Description

Paying the right way, getting paid what you’re worth — it’s complicated, and it matters. Compensation used to be a dark art. Not anymore. PayScale helps employers and their employees understand the right pay for every position and effectively communicate about compensation.

PayScale pioneered the use of big data and unique matching algorithms to power the world’s most advanced compensation platform and continues to be the compensation market leader, featured in G2 Crowd's 100 Best Software Companies for 2018, based on user reviews.

We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative. Are you forward-thinking, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!

Job Description

What We Do: In Sales Operations at Payscale, it is our mission to propel the business forward by helping our Sales teams to sell better, faster, and more efficiently. We bring the Selling system to life through strategic planning, data & analysis, process formalization, our go-to-market framework, systems and tools.

What You Do: We are seeking a Salesforce Administrator to join our Sales Operations organization in a critical role focused on using the Salesforce platform to support our growing Sales Team and meet company goals. This role is key to driving automation and scale in our business processes and ensuring the support of our users!

Day-in-the-Life: As a Salesforce Administrator, a typical day may include the following…

• Be responsible for the development, optimization, and operations of our Salesforce platform with associated Sales apps.
• Apply domain expertise and industry best practices to solve business and technical problems and automate manual processes.
• Provide technical consultancy on platform configuration, custom development, and maintenance.
• Manage troubleshooting, root cause analysis, and solution generation.
• Work closely with the Sales teams to implement and configure business rules that utilize customer data to drive actions for proactive engagement with prospects
• Document processes and configuration using Confluence and other tools.

First Year in Role:

• Month 3: You will have developed a solid understanding of our Sales Tech stack, sales process, and built key relationships to set yourself up well for the future. This, while assisting on both inbound requests and quick wins to have an immediate impact on the business.
• Month 6: You will be working on 2-3 high-impact projects in close partnership with our other System Analyst & our external consulting partner. While continuing to ensure inbound requests are fulfilled.
• Month 12: You will be develop and lead a portfolio of next-level projects designed to help us scale and fuel growth!

Qualifications

Experience:

• Bachelor’s Degree preferably in Computer Science or Management Information Systems
• 3+ years Salesforce administration experience
• Salesforce Administrator & Advanced Administrator Certification
• Experience using process builder, workflows, and approval process solutions
• Administration experience with other 3rd party applications and integrations – preferably with LinkedIn Nav, Outreach, Conga, DocuSign, Chili Piper, Tableau, DiscoverOrg/ZoomInfo, Jira, Confluence, etc.

Skills:

• Strong problem-solving skills and the desire to improve processes and actively drive opportunities to resolution without supervision.
• The ability to navigate ambiguity and prioritize effectively under pressure.
• Project coordination and change management skills with a consistent track record of leading projects to successful completion.
• Comfortable in a dynamic structure with a strong desire to grow along with the company.
• Demonstrable ability to build effective partnerships with business owners and technical partners.

Tools:

• Advanced experience with large datasets, data warehouses, and using data manipulation tools such as Dataloader and DemandTools
• Advanced analytics skills using standard Salesforce reporting as well as data visualization tools like Tableau and Einstein Analytics
• Basic Apex and Visualforce coding experience preferred

Additional Information

Meet Your Manager: Ben Cooke is an experienced operations leader with an entrepreneurial spirit and reputation for building out world-class operations teams. He joined PayScale in early 2019 with the goal of building a solid foundation to help set the course for PayScale's future expansion into International markets and additional selling channels. Since joining, the Sales Ops team has delivered multiple game-changing initiatives, doubled in size, and has attracted diverse and uniquely skilled top talent from all over the world. For those considering applying, Ben has these words of advice, "Get ready to make a noticeable difference and have some fun!"

Hiring Process: “Change is the only constant in life (and PayScale)” – Heraclitus (okay, so we paraphrased a bit). The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc.

1. Recruiter Screen
2. Hiring Manager Phone Interview
3. Onsite interview with the team
4. Hiring decision

Benefits & Perks – The Highlights:

• Flexible Paid Time Off policy
• 10 paid holidays AND Summer office closure the entire week of July 4th
• Amazing Medical/Vision/Dental/Prescription coverage: 100% company-paid premiums for employees; 50% for eligible partners and dependents
• Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
• Long Term Disability, Short Term Disability, and Company-paid Life Insurance
• Competitive Maternity and Paternity Leave, and onsite Mother’s Room
• 401k which vests immediately, complete with company match
• Onsite bike storage, lockers, showers, and clothes dryer
• Ergo friendly chairs and sitting-standing desks
• Company-hosted happy hours every Friday afternoon
• Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)

Equal Opportunity Employer: PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.