About OpenMarket

We've got a pretty good thing going on here at OpenMarket. We're leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun. The world's biggest brands seek us out because we love finding ways to help them make their customers' lives easier. It's this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.

OpenMarket Culture

We're seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team, so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

About the Role

OpenMarket is seeking an enthusiastic and dynamic Senior Account Manager who is passionate about working with customers to provide strategic and business level guidance. You will be responsible for the overall growth of assigned strategic accounts. You will work closely with Customer Success Managers to develop and execute effective and efficient account planning strategies to drive customer retention and expansion growth.

The Senior Account Manager will drive the formulation and execution of account plans and be a key relationship builder with executive decision-makers within assigned accounts.

The Senior Account Manager will execute effective account management processes, track and communicate progress, maintain and develop forecasts and grow OpenMarket’s revenues across the full breadth of OpenMarket’s products within their assigned territory.

What You'll Be Doing

• Develop and maintain a long term strategic account plan to meet or exceed client objectives and OpenMarket’s sales goals. Work closely with clients to continually evolve the account strategy and ensure continuous alignment with account stakeholders’ needs and priorities.
• Work closely with CSMs and other key stakeholders to identify white space opportunities within the assigned territory. In coordination with assigned CSMs, create a Quarterly Business Review process and cadence with clients to ensure alignment and nurturing of account growth.
• Manage the interface between the client and OpenMarket’s personnel (including all sales, product teams, support, and customer success) to ensure effective alignment and cross-team communications.
• Position and describe OpenMarket’s value proposition and suite of solutions to C-level management.
• Sell and promote OpenMarket’s products, including conducting demos, creating proposals, and managing contract negotiations.
• Maintain up-to-date and accurate monthly forecasts.
• Conduct weekly forecast and account planning meetings with the account management team.

What to Bring

• 5+ years selling and account relationship management experience with mid-market and enterprise accounts.
• Proven track record of achievement of revenue objectives.
• Extensive experience in successful account plan development and execution.
• Experience in working with executive-level decision-makers.
• Excellent verbal and written communication skills.
• Level of comfort working in all business environments, from dealing with multinational companies through to emerging enterprises.
• High level of motivation and ability to set challenging objectives and be persistent in pursuing them.
• Strong organizational skills.
• Ability to operate in a highly technical environment, an aptitude, and enthusiasm for understanding complex systems and their applications are essential.

Nice to Have

• Excited to learn new products and services in a rapidly changing environment.
• Exceptionally self-motivated.
• Telecom, Application-to-Person (A2P) Messaging, SaaS experience.

Education/Training

• Bachelors degree in a relevant field of study preferred

You'll Be a Great Fit If

• You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
• You desire to work with some of the world's top brands.
• You love finding solutions to interesting problems and figuring out how things work.
• You welcome having autonomy with complex tasks.
• You are passionate about using your experience and expertise to inspire the team.

Additional Information

This position is open in Seattle, WA.

Ability to travel as needed.

OpenMarket embraces diversity and is an equal opportunity (EEO) employer.

We are unable to sponsor new U.S. work visas at this time.

Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.