Senior Consultant, Salesforce
West Monroe isn’t a start-up consulting firm, but we act like one.
From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. We celebrate driven professionals who thrive in a collaborative environment. Our consultants work on the front lines – partnering with clients to deliver game-changing solutions in the most dynamic industries. Sound interesting? Then West Monroe Partners just might be the place for you.
West Monroe’s OneCX Approach:
At West Monroe Partners, we collaborate across practices and offerings. Within our Customer Experience (CX) practice, we take a OneCX approach by delivering offerings to our clients that are not built in a silo but are more transformational across teams and capabilities. CX team members get the opportunity to transform our client's customer experience journey through multi-disciplinary solutions including High Performance Contact Center, Salesforce (CRM), and Strategy. As a new hire, you’ll gain exposure to other non-core areas within CX, while continuing to build depth and expertise within your specialty.
Think you’re up to the challenge?
West Monroe Partners is hiring a Senior Technical CRM Consultant with prior consulting experience to join our growing Customer Experience Practice in our Seattle office. You will participate in business process due diligence, gathering requirements, designing solutions, creation and documentation of end user requirements of new and/or existing customer application implementation projects and implementing configurations. You will create, document and test system interface specifications and client business processes. In this role, you will be creating and maintaining system-related documentation, such as business requirements, user guides, process flows, configuration worksheets, project binders, status reports, etc. with all pertinent project information.
What will you be doing?
- Meet with clients to determine technical requirements
- Assist in re-engineering business and system processes around Sales & Marketing, Customer Service, Customer Self-Service, and Partner Channel Management
- Perform configuration and customization of the Salesforce platform, including templates specific to Private Equity, Wealth Management, Investment Banking, and Banking/Credit Unions
- Participate in and/or lead efforts to develop and execute testing, training and documentation
- Facilitate effective change management programs within the client organization including creating and administering communication plans to promote end-user adoption
- Act as a user advocate to ensure overall system usability and adoption
- Produce tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
Here's what you need to bring to the table:
We require Salesforce professionals that are go-getters with the following experience and skills:
- Bachelor’s degree preferred
- 3+ years of hands-on experience working on the Salesforce platform preferred
- 3+ years hands-on experience or depth on other CRM software packages required (Microsoft CRM, SAP CRM, Saleslogix, Oracle On-Demand, or similar)
- Excellent organizational, verbal, presentation/facilitation and written communication skills
- Ability to work well with people including project stakeholders and project team members
- Proactive desire to continue to broaden and deepen business and consulting skills
- Ability to work both independently and within a team environment backed up by strong communication skills
- Ability to work in the Unites States without limitation now or in the future
- Ability to travel 50%
So, if you’re looking for an opportunity to flex your technical muscles in a high-energy, team-oriented environment where you own your career, we’d love to hear from you.
Think you’ve got what it takes? Join our team and make us better.