Great interviews are engineered.  Come help Karat make every interview predictive, fair and enjoyable.

The status quo for technical interviewing doesn’t meet the needs of candidates or hiring companies. Haphazard interview experiences, subjective evaluations, and lack of capacity and expertise mean too many companies miss their hiring goals and miss out on great software engineers. At Karat, it's our mission to create better outcomes for companies and candidates by making every interview predictive, fair, and enjoyable.  

Karat conducts first-round technical interviews on behalf of companies including Indeed, Atlassian, Intuit, Peloton, The New York Times and Wayfair. We do this through a community of Interview Engineers who are equipped with Karat's interviewing platform, battle-tested questions, and data-informed best practices. 

The result is highly predictive and fair interviews at scale that candidates truly enjoy. Karat has amassed the largest and most robust dataset of structured interview intelligence to produce never-before-seen hiring analytics. 

As the world continues to transition to virtual work, and the fairness of hiring practices in the tech industry come under greater scrutiny, Karat is uniquely positioned to be a valuable, strategic partner as companies transition to 100% remote hiring.

Founded in 2014, Karat is a privately held and venture-funded company based in Seattle.

Customer Success at Karat

Our Customer Success team is committed to building highly strategic partnerships with Karat clients in order to ensure they get the highest performance result out of our product. This team is driven by creating a positive and trusting rapport with clients and their candidates, as well as ensuring alignment to performance metrics. 

As our Senior Customer Success Manager, you will deliver the hiring and analytical expertise that makes it possible for our clients to transform their hiring process into a competitive advantage. You will build trusted and deeply consultative, long-term partnerships with our accounts by delivering measurable value through data and insights. Working alongside sales, customer experience and product, you will be a key player in strategically engaging our accounts to ensure their success. 

Karat’s HQ is based in Seattle, Washington, but we are open to remote candidates for this role (within the U.S.).

Core ResponsibilitiesBe a Partner

• Establish yourself as a trusted advisor to our customers, building close relationships at varying levels within their organizations.
• Develop cadence and drive adoption and engagement with customers.
• Provide data and insights to customers through analytics that will inform customer’s hiring strategy.
• Partner with Account Managers to handle a book of existing business focusing on renewals and building opportunities for up-selling into existing customer base.
• Work with internal teams, including sales, product, marketing, and customer experience, to ensure that customer expectations are met and exceeded.

Own It

• Onboard customers to help them achieve success and quickly realize value with Karat’s solution and data.
• Create new value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
• Protect our data sources against quality issues. Design and develop data quality monitoring.

About you

• 7+ years in Customer Success, Consulting, or Account Management in an Enterprise Software context 
• History of handling large enterprise accounts with multiple partners
• Passionate client advocate — your customer obsession shows up in all that you do
• Strong operational background with the proven track record to define and use business metrics to drive the customer journey. Track record of delivering results above expectations
• Excellent executive level communication and presentation skills
• Proven passion for working with customers, helping them execute on implementation, success or expansion plans through excellent analytical, problem-solving, project management and technical skills

Benefits of joining Karat

While doing meaningful work is rewarding in itself, we also offer the following programs and benefits for all our full-time employees:

• Competitive salary and benefits
• Medical / dental / vision insurance 
• Flexible vacation and paid company holidays
• Paid parental leave 
• Laptop and other equipment fundamentals (monitor, keyboard, and mouse if you need it!)

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at [email protected].

Textio Score: 91

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