We deliver digital workflows that create great experiences and unlock productivity.
Kirkland, WA

Senior Manager, Industry Sales Enablement at ServiceNow

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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Customer Success Group- Enablement (CSGE) Organization
The CSG Enablement organization is an instrumental function in developing key skills in the field to provide exceptional experiences and value to our customers. The CSG Enablement organization equips sellers with relevant programs, training, resources, and tools to provide best-in-class digital transformation in the market. We help sellers develop skills, knowledge, and high-performing habits that help our customers achieve success faster, smarter, and more effectively.
The Industry Sales Enablement Business Partner plays a critical role in developing key skills and competencies for our sellers in the Financial Services (FinServ) and Technology, Media and Telco (TMT) industries across the Americas region. The role is instrumental in developing skills to speak our customer's industry language, articulate their unique business processes and recognize industry buyers/personas. The role also help our sellers maintain industry relevancy at every single touchpoint in the sales lifecycle. The Industry Sales Enablement Manager facilitates alignment across sales, industry GTM, product marketing, and the sales enablement organization in the Americas region. In this role, you will collaborate with Industry GTM and sales to identify experts to drive and demonstrate industry expertise in the field. The Industry Sales Enablement Senior Manager, designs and applies leading learning principles on enablement programs to accelerate comprehension and demonstration of new industry skills in the field. The role will also support and execute regional and global enablement efforts that help drive, sell, and demonstrate a differentiated value to our customers in their industry.
The ideal candidate will have strong experience in advancing industry selling skillsets in the field, executing sales enablement programs, and the ability to drive cross-functional teams through outcome-based enablement strategies. This role requires a well-rounded individual who has excellent organizational and interpersonal skills as well as a proven record of accomplishment in leading industry sales enablement programs.
  • Be the trusted sales enablement business partner in the Financial Services (FinServ) and Technology, Media and Telco (TMT)
  • Provide industry sellers with relevant knowledge, skills, and tools to achieve sales objectives/priorities
  • Partner with the industry subject matter experts on enablement programs, content, curriculum, deployment, and metrics
  • Co-build, vet, and deploy annual and quarterly sales enablement calendars for FinServ and TMT
  • Partner with enablement counterparts for enablement program delivery
  • Leverage industry knowledge assets to construct, deliver or facilitate enablement solution for specific regional sales teams
  • End-to-end program management for industry sales enablement programs in the field
  • Manage and communicate the enablement portfolio including active and completed programs, updates, success metrics and calendar.
  • Socialize and increase awareness of self-service industry content/assets/courses
  • Collaborate with cross-functional teams on industry enablement priorities
  • Run effective enablement research and discovery
  • Drive awareness of global and regional enablement programs
  • Drive feedback into global and industry enablement programs
  • Build content and delivery training as appropriate

  • 5+ years in sales enablement
  • 5+ years in industry enablement or related industry function
  • Strong experience in training and enablement, ideally in high- tech and within a specific industry.
  • Ability to build trusting relationships with stakeholders
  • Comprehends Financial Services (FinServ) and Technology, Media and Telco (TMT) industry landscape
  • Ability to gain deep insights into industry and sub-industry quickly
  • Capable of taking complex industry landscapes and translating into simple selling language
  • Comprehends selling methodologies and sales process
  • Demonstrate leadership presence with the highest levels of the organization
  • Excellent communicator:
  • Active and empathetic listener
  • Courageous, transparent, and articulate communicator
  • Can develop relevant industry and enablement point of view
  • Collaborate at all functions and at all levels of the organization
  • Learn and stay relevant with products, services and selling landscape
  • Read and interpret industry sales performance reports for strengths and gaps
  • Architect/Construct outcome-based enablement programs
  • Run end-to-end enablement program management
  • Ability to facilitate or present in live enablement sessions
  • Ability to remain agile in a changing and fast-paced environment
  • High energy with positive energy and a growth mindset
  • Bachelor's Degree or equivalent experience

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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Where we are

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Game Room
Stocked Kitchen
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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