Senior Manager, Partner Central Help at Expedia Group

| Bellevue
Sorry, this job was removed at 1:58 p.m. (PST) on Tuesday, August 20, 2019
Find out who's hiring in Seattle.
See all Sales jobs in Seattle

Expedia

Senior Manager, Partner Central Help

Expedia is seeking an experienced Senior Manager to join the Lodging Partner Services Knowledge Management team and lead the end-to-end Partner Central Help content experience. Partner Central Help is critical in supporting our hotel partners through their self-service journey, and this role offers an exciting leadership opportunity to experiment and innovate in self-service content strategy. The Senior Manager will be accountable for the holistic Help experience, working collaboratively with partners throughout the organization to drive new feature enhancements, analyze user behavior, and ultimately quantify the business value of Partner Center Help experiences.

What You’ll Do:

  • You will lead, and prioritize the Partner Center Help content roadmap based on partner needs, strategic objectives, and other business goals.
  • You will lead a team of people who create, curate, publish, and run online, multilingual content.
  • You will create, edit, and maintain the content architecture/taxonomy for Partner Central Help, flexing as needed to meet partner expectations.
  • Provide ongoing qualitative and quantitative measurements of content scope, effectiveness, and usage.
  • You will ensure content style, tone of voice, and format to meet the expectations of our global partners.
  • You will directly contribute to content as needed, working in concert with other internal content and communications teams to align on strategy and message.
  • You will collaborate with product and technical teams to provide a comprehensive content experience, including content for help websites, tooltips, and other in-product experiences.
  • You will provide key inputs and opportunities to use visual content (e.g., infographics, process diagrams, videos, illustrations, etc.) to support unique user needs and scenarios.
  • You will partner with leaders across Expedia to drive Partner Center Help awareness, to evangelize the team's self-service content strategy, and to advocate for content adoption and reuse in other partner experiences.

Who You Are:

  • You have 5+ years of experience in product or program management in a professional technology organization
  • 3+ years of experience leading content strategy teams as a people manager
  • You have excellent written and oral communication skills
  • You have the ability to creatively design for and solve challenging business and technology problems
  • You have proven ability to prioritize, handle constraints, and make trade-offs when leading content deliverables
  • You have the ability to demonstrate strong eye for business and discernment to deal with ambiguity and lead through change in a dynamic environment
  • You have extraordinary ability to synthesize complex processes into simple and engaging language
  • You are proficient in analyzing content analytics, reaching data-based conclusions, and taking data-driven actions
  • You have experience working with an enterprise content management system
  • You have a background in information architecture (IA), user experience (UX), design, and/or user research
  • You have experience working in a globally distributed organization and/or a travel organization
  • Strong customer service experience

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-MY2

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

More Jobs at Expedia Group49 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Seattle
Product
new
Seattle
Project Mgmt
new
Seattle
Operations
new
Seattle
Data + Analytics
new
Seattle
Finance
new
Seattle
Product
new
Seattle
Data + Analytics
new
Seattle
Product
new
Seattle
Developer
new
Seattle
Design + UX
new
Seattle
Developer
new
Seattle
Developer
new
Bellevue
Developer
new
Seattle
Data + Analytics
new
Seattle
Design + UX
new
Seattle
Product
new
Seattle
Product
new
Seattle
Product
new
Seattle
Product
new
Seattle
Operations
new
Seattle
Project Mgmt
new
Seattle
Developer
new
Seattle
Operations
new
Seattle
Marketing
new
Seattle
Developer
new
Seattle
Marketing
new
Seattle
Data + Analytics
new
Seattle
Product
new
Seattle
Data + Analytics
new
Seattle
Finance
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Project Mgmt
new
Seattle
Data + Analytics
new
Seattle