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Senior Manager, Solution Consulting Enablement Business Partner

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Customer Success Group- Enablement (CSGE) Organization

The CSG Enablement is an instrumental function in developing key skills in the field to provide exceptional experiences and value to our customers. The CSG Enablement organization equips sellers with relevant programs, training, resources and tools to provide best-in-class digital transformation. We help sellers develop skills, knowledge and high-performing habits that help our customers achieve success faster, smarter and more effectively.

The Senior Manager, Solution Consulting Enablement Business Partner (SC EBP) plays a critical role in developing and deploying key skills and competencies for our Solution Consultants organization (aka, Solution Engineers or pre-sales) across the Americas region. The SC EBP is instrumental in developing skills to better sell and demonstrate differentiated value to our customers. The SC EBP is the trusted enablement partner to the Solution Consultants Leaders. The SC EBP advocates for regional and global enablement strategies. They facilitate alignment of enablement and strategic business priorities. The SC EBP is also on point to drive, support, and execute numerous regional and global enablement efforts.

The ideal candidate will have a strong pre-sales background, with experience in enablement, and assessing pre-sale's key performance indicators to deliver meaningful enablement programs. This role requires a well-rounded individual who has excellent organizational and interpersonal skills as well as a proven track record in enablement and training programs.

Responsibilities

  • Be the trusted enablement business partner to Solution Consultant Leaders across Americas
  • Provide Solution Consultants with relevant knowledge, skills and tools to achieve sales objectives/priorities
  • Advocate for the Solution Consultants and global enablement programs
  • Represent enablement in sales meetings/calls (QBRs, All-Hands, etc.)
  • Drive awareness of global and regional enablement programs
  • Drive feedback into global enablement programs
  • Run effective enablement research and discovery
  • Partner with the global sales enablement organization (CSGE) and subject matter experts on enablement programs, content, curriculum, deployment and metrics
  • Leverage global knowledge assets to construct, deliver or facilitate enablement solution for regional specific sales enablement needs
  • Reduce the noise in the field and providing clarity to relevant enablement that drives sales priorities/strategies
  • Manage and communicate your enablement program portfolio including, active and completed programs, updates, success metrics and calendar.
  • Collaborate with cross-functional teams on enablement priorities
  • Run effective enablement prioritization with stakeholders
  • Co-build, vet and deploy annual and quarterly enablement plans
  • Build content and facilitate deliveries as appropriate

Qualifications

In order to be successful in this role, we need someone who has:

• Experience with operating professional-grade certification programs.

• Experience with the ServiceNow Platform.

• Detail oriented and advanced organizational skills.

• Ability to manage multiple projects simultaneously with meticulous attention to detail.

• Experience with data analysis.

• Experience influencing stakeholders.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Experience creating and/or improving operational processes.

• Experience in responding to stakeholder needs in a fast-paced, constantly changing, deadline-driven environment.

• Excellent written and verbal communication skills.

• Advanced MS Office skills; skilled at using Outlook and Excel, experience with certification and/or learning management systems.

• Experience working with external vendors is a plus.

• Experience with the Kryterion’s Webassessor platform is a plus.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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