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Senior Sales Operations Analyst, Global Sales Development

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

· Aligned to a geography, the Senior Business Analyst will strategically support the geo lead(s) with headcount management, quota setting, territory alignment and coverage models

· Assist in the development and reporting of key performance metrics to help drive increasing GSD productivity

· Assist in the development and rollout of new processes within the Digital GTM and GSD to drive alignment with Sales objectives

· Continually enhance functional and operational analytical models and dashboards to drive further productivity and executive decision making, including integrating key performance metrics and targets

· Act as the liaison between the Digital GTM and internal Marketing teams to align on metrics, KPIs and goals

· Perform EOM and in-month audits on GSD performance and productivity data to ensure compliance with criteria

· Assist with special projects, such as data analysis, commissions/SPIF/bonus modeling, annual planning initiatives, QBR and other presentation decks

· Design solutions to automate manual activities, checks, and reporting, and achieve greater efficiency in key monthly and quarterly processes

· Manage commissions data and Anaplan updates and uploads

· Serve as a strategic business partner to the geo lead(s) for day-to-day operations and quarterly/annual planning

· Assist with special projects, such as data analysis, commissions/SPIF/bonus modeling, Sales Kickoff, QBR and other presentation decks


Qualifications

In order to be successful in this role, we need someone who has:

· Bachelor's degree in business, finance, data science or related field; MBA preferred, but not required

· Experience using data to drive business decisions including the ability to structure problems for analysis, analyze the data, and provide actionable recommendations

· Self-sufficient in gathering, normalizing, and analyzing data from multiple data sources to support ad-hoc reporting & analysis

· Logical thinker that can organize business requirements into functional specifications for technical implementation

· Advanced Excel and PowerPoint skills to present insights, methodologies, and recommendations to executives and business stakeholders

· Advanced modeling capabilities; proficient in working with large data sets and identifying trends anomalies against expectations

· Great organization skills, with excellent attention to detail and the ability to work in a fast-paced environment

· High degree of ownership, willing to take on tasks and projects outside of immediate responsibilities; proactive in looking for ways to help the team operate more efficiently

· Ability to manage confidential, sensitive information

· Tableau and SAP Business Objects capabilities with a working knowledge of SQL to manage large and complex datasets. PowerBI, SAP HANA, and Anaplan experience is a plus

· Demonstrates a serious commitment to accuracy and quality

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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