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Service Advisor

| Seattle
Do you want to build something great and change the industry for both mechanics and customers?
Are you inspired by challenges and look at these as opportunities for growth?
*Wrench, Inc* is the fastest growing mobile mechanic service. We use software and technology to enable disrupting an industry that needs more convenient options for car owners. We have an immediate opening for a Service Advisor. Join a dynamic, groundbreaking team who is changing the way the auto maintenance business operates.
When we say we’re doing something different and you can make an impact, we mean it! We’re disrupting the $50+billion car repair industry. We’re growing rapidly and we need help servicing our customers and supporting our technicians. You will play a meaningful role in helping build and support an amazing company. You will also be trained to tackle more management tasks with our growing team of mechanics as part of your career development plan.
We offer a very competitive salary with the opportunity to advance and grow your career for someone with drive and hunger to build, experience in customer service and desire to grow a company into a national brand. Wrench is an equal opportunity employer.
Looking for an energetic, smart, self- disciplined, problem solver with a "get it done" attitude to join our fast growing SaaS startup. We need someone who is friendly, fearless and ready to rise to challenges.
Since we're a startup, you’ll have many internal career path opportunities as we grow, whether you want to move towards a leadership role or stay as an individual contributor. We are really looking for someone who is excited to be a core part of Wrench in our early stage and play a pivotal role in disrupting and redefining a traditional industry to make Wrench a household name.
Fun and outgoing personalities, disciplined self-starters, and conscientious team players please apply. The position requires patience, a thirst for learning, and resourcefulness. Everyone on our team needs to be coachable -- eager to grow and learn.

Skills & Requirements

  • Minimum 2 year Service Adviser experience
  • Knowledge of how to sell services for a variety of makes and models
  • Customer centered mentality
  • Comfortable with learning and using new technology
  • Go-getter and self-starter
  • Real passion for cars
  • Ability to work weekends

What Wrench Offers

  • Paid health insurance
  • Paid accrued time off
  • Stock options/ownership program
  • Phenomenal work culture and fun events
  • Full-time, Salary

This is a HUGE opportunity to get in on the ground floor of a growing business, but it's demanding. We all are putting in extra time on nights and weekends to meet our goals. If you are serious about taking your career to the next level and willing to work - you'll be right at home with us. With that being said, we have a strong, fun-loving and intellectually curious team that gets a ton of work done every single day!
We are an extremely task-oriented team... not time-oriented. If you are looking for a “9 to 5" job this is NOT the role for you. We believe in measuring what matters, which to us is results, not time. We have a “Take Ownership” and "Whatever it Takes" lifestyle...not just a job.
Please take a look at our website first at www.getwrench.com to get a sense of what we are doing. We suggest you do that before applying for our role so you can begin identifying the ways you can add value to our team.
It's an exciting time to join us in this ground floor opportunity and we are looking for a truly unique needle in a haystack with true grit and very versatile talents and abilities.
Work Experience: 2+ years of real-world, full time work experience at a minimum. Successful customer relations track record required.
If this sounds like you, give us a shout! We'd love to hear from you! Thank you for your interest!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • HubSpotCRM
    • MailChimpEmail


We're smack-dab in the middle of Belltown, and have a staggering number of lunch and happy-hour options within blocks. Bus/light-rail/bike to work!

An Insider's view of Wrench

What are some social events your company does?

We host weekly catered lunches and monthly happy hour events to celebrate across the company. We also host a summer party and holiday party.

Taylor Bryant

Marketing Specialist

What's the biggest problem your team is solving?

One of the biggest problems are sales team is working on solving collectively is a solution to auto repair and vehicle maintenance for businesses.

Our goal is to increase employee productivity, reduce vehicle downtime and decrease the hidden costs of fleet maintenance in the long run. Please visit our website at wrench.com/fleet to learn more.

Rob France

Regional Sales Manager

What makes someone successful on your team?

At Wrench, the folks who are most successful tend to be ambitious, eager to learn, self-driven yet collaborative with other teams and departments across the company.

Taylor Bryant

Marketing Specialist

How does your team reward individual success?

We have a gong of achievement that anybody can ring to celebrate small successes and huge wins across the company. The gong is a very fun and unique part of our company culture.

Taylor Bryant

Marketing Specialist

What are Wrench Perks + Benefits

Wrench Benefits Overview

We're amping up our benefits game as we scale. In 2018, we added vision, dental, and a 401(k). We encourage feedback on all our programs and do our best to provide benefits that meet the needs of our people!

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Wrench's dental plan covers 100% of monthly premiums for employees, 100% of preventive care, and partial coverage of all basic and major procedures.
Vision Benefits
Wrench's vision plan covers 100% of monthly premiums for employees with minimal co-pays for exams, frames, and lenses.
Health Insurance Benefits
Wrench covers 90% of an employee's monthly premium for the Regence Silver 3250 plan. A premium plan with lower deductible and out-of-pocket max is also available.
Life Insurance
Wrench provides $10,000 in basic life insurance to employees, with the option to enroll in voluntary life insurance up to $300k, and $100k for spouses.
Retirement & Stock Options Benefits
Wrench's 401(k) retirement plan is offered through Human Interest, with the ability to contribute to a Traditional or Roth account.
Company Equity
Wrench offers stock options, including vesting over a four-year period with a one-year cliff.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Wrench offers six paid holidays per year.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some positions offer ORCA card or transportation reimbursements.
Some Meals Provided
Wrench's culture club sponsors weekly meals: from Honest Biscuits and smoothies to Evergreens to that delicious Thai place around the corner!
Happy Hours
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