Solution Engineer

| Remote
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About us:  

Limeade is an employee experience software company that helps build great places to work. Our platform unifies employee well-being, engagement and inclusion solutions with industry-leading communications capabilities. Recognized for its own award-winning culture, Limeade helps every employee know their company cares. To learn more, visit www.limeade.com.


We’re committed to creating a mission-driven, positive and inclusive culture of improvement made up of the best and brightest people in the business. And we’ve got the awards to back it up: Puget Sound Business Journal ranked us #1 Best Workplace in Washington, and Seattle Business ranked us one of the top three Best Companies to Work for in Washington State. We’re one of the fastest-growing companies in North America (Deloitte’s Technology Fast 500™), and Fortune magazine recognized us as a Best Workplace for Women. Limeade is a global company that embraces a distributed workforce and has users in more than 100 countries. Our headquarters are in Bellevue, WA.

About the role:

Limeade is looking for a Solution Engineer to join our Customer Operations team. This person will be responsible for the scoping and development of platform extensions. This role will interact directly with our Customer Success, Data Operations, and Customer Care teams to partner, build, and execute on extending the platform with specific customer solutions. The Solution Engineer will develop best practices for platform extensions and scale solutions that can be deployed across our book of business.

Responsibilities:  

  • Provide enterprise customer service & support for the Limeade SaaS Platform
  • Gather and manage technical requirements for extensions
  • Problem solve directly with clients and gain an in-depth knowledge of the customer and their needs
  • Have a strong ability to work with technical and nontechnical business owners and customers
  • Work with the larger team to develop scalable processes that allow Limeade to service users more efficiently
  • Mentor, assist, and support other teams in order to problem solve and track outstanding issues
  • Assist in maintaining a knowledge base system
  • On a grander scale, you will play a key role at a high-growth high-tech company and become critical member of the support/service teams

Qualifications:

  • Ability to demonstrate our values in an on-going and consistent way
  • 3-5 years of experience in a customer-focused, technical role
  • 2+ years .NET Development experience (C#)
  • Demonstrated understanding of data integrations, including file feeds and REST APIs
  • Strong and strategic communication skills
  • Experience scoping customer requirements
  • Ability to work with customers in order to re-orient and problem solve for better solutions to achieve business goals
  • Experience in a fast-paced business environment, preferably within the SaaS industry
  • Experience working in a team-oriented environment, with the ability to work cross-functionally, as well as coach other employees
  • Have a strong attention to detail, be an affective communicator, and remain highly organized in an ambiguous environment
  • Ability to be resourceful, self-motivated, and upbeat while loving to make customers happy 

  

Limeade provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Limeade will provide reasonable accommodations for qualified individuals with disabilities. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Azure DevOps Databases
    • TableauAnalytics
    • Power BIAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • EngagioLead Gen
    • DemandBaseLead Gen

Location

We are located in the heart of downtown Bellevue - within walking distance to great food, Downtown Bellevue Park and the Bellevue Transit Station.

An Insider's view of Limeade

How would you describe the company’s work-life balance?

Limeade offers the best work-life balance of any organization I’ve been with. As a working parent with 3 young children it is a major perk especially when need to drop off our kids, take them to an appointment or run an errand. Limeade knows that if you’re happy and fulfilled outside work, you’re going to be much more productive and engaged at work

Brandon

Strategic Account Executive

How do you collaborate with other teams in the company?

The We Are A Team value is one of the most lived values at Limeade. We collaborate through cross-team initiatives and are encouraged to connect with other teams on a personal and professional level. This facilitates a really solid understanding of other team's processes, goals, and challenges and drives a sense of empathy and shared accountability

Jeanette

Manager, Product Management

What makes someone successful on your team?

One of our values here at Limeade is "Own It". In that spirit, I think people who have the most successful at Limeade are people who come in and really take ownership for their role and look for ways they can have an impact - not only on their team, but on the organization as a whole. Creative problem solving and collaboration goes a long way here!

Daniel

EX Strategy Specialist

What are Limeade Perks + Benefits

Limeade Benefits Overview

Like a lot of tech companies, we hire the best and brightest people. But what sets us apart is our focus on the “whole employee.” We encourage LimeMates to take walking meetings, race around on scooters or unwind with meditation breaks.

These aren’t “extra perks” — they’re an authentic part of our culture.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Limeade has multiple employee resource groups and a Diversity and Inclusion Council.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Black LimeMate Kings & Queens, Limeade Womxn, Working Parents/Caregivers, Developing Professionals
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Employee-led fitness classes.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Each employee receives quarterly funds to donate towards an organization of their choice.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
4 weeks of PTO plus 10 paid holidays!
Paid Volunteer Time
1 volunteer day off to use at your organization of choice!
Paid Holidays
10 paid holidays!
Perks & Discounts
Casual Dress
You'll see people in workout clothes on a daily basis!
Commuter Benefits
Company Outings
Fun happy hours, team events, Anything is Possible day!
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
All the healthy snacks you could ever need.
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
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