Solutions Architect (Services Sales) at Outreach

| Seattle
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The Role 

As a Solutions Architect you will report to the Director of Solutions Architecture, partnering with Outreach RVPs, AEs, Solutions Consultants & Value Engineers to ensure value based services selling that drives customer outcomes. This is a quota-carrying role. Selling services includes showcasing Outreach’s proven methodology & differentiators via discovery, pitching & scoping activities. You will drive revenue for the company by managing SOWs and proposals that clearly outline how a customer will implement and manage Outreach after purchase. You will conduct product presentations, assess business requirements and create compelling proposals showcasing how Outreach PS will support project management, consulting, technical set up, change management and training.

Your Daily Adventures Will Include:

  • As a Solutions Architect at Outreach, you'll pitch, propose and consult prospects on how to utilize Outreach Professional Services to ensure that the Outreach platform is configured and deployed to the needs of their organization
  • Partner with internal Outreach teams to discover and understand the prospect's situation and the challenges that they are experiencing
  • Align with RVPs and AEs to develop account strategies, ensuring alignment between the desired software outcomes & necessary consulting to ensure customer outcomes
  • Partner with Account Managers to develop and showcase offerings for existing clients to support their ongoing value realization and/or expansion plans
  • Work with a variety of prospect stakeholders to understand their existing processes and craft solutions using Outreach, ranging from Executive level presentations to Technical owner discussions and validations
  • Provide your prospects with insights and learnings from your vast experience in helping customers improve their business / sales development processes
  • Translate prospect use cases into clear project plans and solutions with the Outreach application and demonstrate the path to ROI
  • Work with our pre-sales team to manage any technical items needed in their evaluation and ultimately expand those technical items into full project proposals.
  • Share your selling and technical experience with the rest of the Outreach field team and make contributions to the Sales, Product, Marketing, and Success teams
  • Assist other Solutions Architects in the execution of the above responsibilities
  • Partner with Services Operations on pipeline planning, forecasting, contracts, and project preparation
  • Provide feedback to product management about the successes and failures in the field

Basic Qualifications:

  • You have 2-4+ years of experience in a sales position - selling customized solutions (implementation, consulting, development, design)
  • Experience in a related technology field
  • Prior experience as a Professional Services Practitioner preferred
  • Proven track record of selling services into complex organizations such as global businesses, more traditional lines of business
  • You have a deep familiarity/understanding with services organizations within SaaS companies. 
  • Expert level of the Outreach Platform and the ability to use tools within the platform to address core business needs
  • A broad understanding of Project Management, Change Management and consulting within global Mid Market companies
  • Proven experience in team-based selling
  • Ability to “hunt” for revenue opportunities when needed to meet quarterly and annual targets
  • Ability to talk above- and below-the-line with an understanding of what each audience finds most valuable
  • Highly organized
  • Impeccable work ethic
  • Ability to quickly knock out high-quality deliverables and presentations
  • Strive to be at the top of the leaderboard, and constantly look for ways to hone your craft
  • Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
  • Genuine passion for making other people successful, both our customers and your fellow teammates
  • Great energy and enthusiasm
  • Learn new technology quickly and find it easy to explain technological solutions in terms of business value and project duration
  • Natural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closure
  • Knowledge of Salesforce.com, general sales processes, and sales development methodologies
  • You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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