Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

The Role 

As a Sr. Solutions Architect you will partner with the Sr. Director of Solutions Architecture, Outreach AEs, and RVPs to ensure a proper implementation value structure and methodology is pitched, scoped and executed with customers. In doing so, you will drive revenue for the company by managing compelling SOWs and proposals that clearly outline how a customer will implement and manage Outreach after purchase. You will conduct product presentations, assess business requirements and create compelling proposals on how our largest, Strategic customers will change manage, integrate the Outreach platform and ultimately train their teams.

This position can be remote or based out of one of our office in Seattle, Atlanta or NYC.

Your Daily Adventures Will Include:

• As a Sr. Solutions Architect at Outreach, you'll pitch, propose, and consult prospects on how to utilize Outreach Professional Services to ensure that the Outreach platform is configured and deployed to the needs of their organization
• Work with internal Resource Specialist to evaluate project resourcing requirements for custom-scoped engagements
• Partner with internal Outreach teams to discover and understand the prospect's situation and the challenges that they are experiencing
• Align with Strategic RVPs and AEs to develop account strategies, ensuring alignment between the desired software outcomes, and necessary consulting to ensure customer outcomes
• Partner with Value Engineering to craft custom scoped solutions that will ensure achievement of prospect/customer ROI and business case value
• Work with Sales Reps and Solutions Consultants to validate and qualify out potential pilot opportunities for prospective customers
• Partner with Account Managers to develop and showcase offerings for existing clients to support their ongoing value realization and/or expansion plans
• Work with a variety of prospect stakeholders to understand their existing processes and craft solutions using Outreach, ranging from Executive-level presentations to Technical owner discussions and validations
• Provide your prospects with insights and learnings from your vast experience in helping customers improve their business / sales development processes
• Translate prospect use cases into clear project plans and solutions with the Outreach application and demonstrate the path to ROI
• Craft custom estimates of work, SOWs and proposals
• Partner with prospect legal teams and procurement to manage negotiations and redlines
• Partner with Outreach Legal and Revenue teams to ensure compliance with best practices when crafting custom contract language
• Work with our pre-sales team to manage any technical items needed in their evaluation and ultimately expand those technical items into full project proposals.
• Share your selling and technical experience with the rest of the Outreach field team and make contributions to the Sales, Product, Marketing, and Success teams
• Mentor Solutions Architects in the execution of the above responsibilities
• Partner with Services Operations on pipeline planning, forecasting, contracts, and project preparation
• Understand partner offerings and provide recommendations around services these firms can provide, when of best fit for clients
• Provide feedback to product management about the successes and failures in the field

Basic Qualifications:

• You have 5+ years of experience in a sales position - selling customized solutions (implementation, consulting, development, design)
• 3-5 years of experience in a related technology field or equivalent experience as a Professional Services Practitioner 
• Proven track record of selling services into complex Strategic organizations such as global businesses, more traditional lines of business
• You have a deep familiarity/understanding with services organizations within SaaS companies
• Experience with negotiations and contracting at the Executive level 
• Expert level of the Outreach Platform is preferred
• A broad understanding of Project Management, Change Management and consulting within global Enterprise companies
• Highly organized
• Impeccable work ethic
• Proven ability to craft highly complex, custom proposals and solutions 
• Ability to quickly knock out high-quality deliverables and presentations
• Strive to be at the top of the leaderboard, and constantly look for ways to hone your craft
• Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
• Genuine passion for making other people successful, both our customers and your fellow teammates
• Great energy and enthusiasm
• Deliver exceptional presentations, and can make anyone excited about anything
• Learn new technology quickly and find it easy to explain technological solutions in terms of business value and project duration
• Natural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closure
• Knowledge of Salesforce.com, general sales processes, and sales development methodologies
• You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status