Due to COVID-19, Knock is currently operating as a remote company and all interviews will be conducted over phone or Zoom video calls. We plan to return to an office setting eventually, but that timeline has yet to be determined. When we do re-open our office, we will do so in a manner that is safe and comfortable for our employees and partners. We will continue to be remote-friendly for most employees and have opened up most of our positions to be either Seattle-based, hybrid office/work from home, or completely remote. It is also important to note that we are only able to hire employees who are based in the US.

The Role

A Solutions Engineer at Knock will work in the field with Account Executives to close new business and drive top-line revenue growth at the company. The primary role for this position is to build trust and convey the value of the platform, eliminating all competition, leading to a closed-won deal.

The Team

The Knock Solutions Engineering team is in a unique position to establish an empathetic relationship with our buyers due to first-hand experience in the pre-sales role. Our solutions engineers will be selling our technology to multifamily owners and operators of all sizes, positioning the solution to multiple stakeholders within the business in a dynamic and collaborative environment.

Day to Day

• Work closely with the sales team in order to qualify the prospect to determine solution fit.
• Illustrate the value of Knock’s platform as a must-have technology for leasing teams and executives within various property management companies.
• Create tailored product demonstrations and presentations to illustrate how Knock can enable each prospect's strategic vision.
• Secure the win by differentiating against competition and drive stakeholder buy-in across leadership, marketing, operations, and IT.
• Research and respond to product functionality and technical elements
• Support sales and marketing events through presentations and product demonstrations.
• Collaborate with account management on handoffs to ensure consistent customer and internal expectations around goals, solution assumptions, and adoption approach.
• Collaborate on internal initiatives to innovate and enhance our processes and content.

30 / 60 / 90 Day Expectations

• 30 - Begin to understand what makes up the multifamily industry, start to shadow
• 60 - Shadowing continues, more steady contribution, mix of watching and doing, ability to do a mock demo to an internal stakeholder
• 90 - You are up an running, have your own point of views on why we do things, making recommendations on process improvements
• Milestones: Understanding the role the Solutions Engineer plays in every deal

Basic Qualifications

• 3+ years of relevant and current experience in a full-time customer-facing role
• A passion for customers and being involved in the sales process
• B2B SaaS technical pre-sales experience (ex: Solutions Engineer, Sales Engineer, Solutions Architect)
• Examples of how you have positively impacted a sales team
• Examples of how you have built strong internal relationships
• Strong presentation skills and be capable of designing and performing an organized and persuasive product demonstration
• Familiarity and comfort designing, creating, modifying, and collaborating on Docs, Sheets, and Slides in Google
• Attributes: Hungry, Humble, Smart, Diligent, Creative, Curious

Nice to Have

• Comfortable with SaaS / Cloud business applications, Salesforce.com familiarity is strongly preferred... Slack and JIRA are a plus
• Selling CRM as a product
• Multifamily experience
• Technical background - maybe you’ve been a product manager or worked in IT

Why you'll love it here

• You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
• You are comfortable taking risks and thinking outside the box.
• Being part of a great team with solid infrastructure in place.
• You want an opportunity to win, drive change and be in an environment that will optimize for your success.
• You embrace our set of core values - determination, excellence, trust, and community.
• Competitive cash and equity compensation.
• 100% medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
• Flexible time off & paid holidays.
• Parental leave program.
• 401k to help you save for the future.
• Learning & Development assistance.
• We like to do fun things together (Virtual for now!) such as conferences, off site retreats, and happy hours.

About Knock

We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers. 

We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.

In February 2021 we raised an additional $20 million in a growth funding round led by Fifth Wall, the largest venture capital firm focused on the global real estate industry and the clear leader in PropTech investing. This investment, our largest fundraise to date, will be invested directly into further innovation on behalf of the awesome #multifamily industry: http://bit.ly/knock-5thwall

Past investors include Madrona Venture Group, Lead Edge Capital, Seven Peaks Ventures and Second Avenue Partners.

Our Values

To be successful and recognized as a high performer at Knock, you should naturally encompass our core values: Determination, Excellence, Trust and Community. We take these behaviors seriously and expect everyone to bring a positive Knockstar attitude with them to work every day.

At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in exceptional talent that works together toward a common goal. We’ve been incredibly fortunate to build an amazing team that delivers real value to our customers each and every day. We can’t wait to hear from you!

Awards

We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included:

2021 Built In Seattle's 100 Best Places to Work

2021 Built In Seattle's 50 Best Small Companies to Work

2021 Best Places to Work Multifamily®

2021 Best Places to Work Multifamily® for Women

Important

At Knock we don’t discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome all, and encourage all to apply!