About OpenMarket

We've got a pretty good thing going on here at OpenMarket, an Infobip Company. We're leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun. The world's biggest brands seek us out because we love finding ways to help them make their customers' lives easier. It's this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.

In 2020 OpenMarket became part of the Infobip group. This combination brings together two world-class companies to form a leading global player in cloud communications, with combined revenue runrate of more than $1 billion enabling more than 14 billion customer interactions every month in more than 190 countries around the globe.

About the Role

Our Solutions Engineer will be a mediator between Infobip deployers/development technical teams and Carriers’ needs, providing an accurate technical solution and expertise to our relationships with regional mobile network operators. This person will be responsible for designing, improving, presenting, and implementing carrier solutions in North America. S/he will lead technical discussions to allow our carrier partners support new trending communication channels or monetize their network assets through Infobip solutions.

What You'll Be Doing

• Have a strong knowledge of all technical aspects of Infobip’s products and solutions.
• Understand carriers’ businesses, knowing exactly which of our products can help them evolve their business or monetize their network.
• Can identify new and innovative use cases for Infobip’s products and solutions.
• Have an excellent understanding of the business and are up-to-date with the latest industry trends as well as the competition.
• Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.
• Consistently increase the number of clients, cross sell opportunities, and upsell opportunities Infobip has with carriers in the region.
• Create presentations which inform our partners and lead to increased opportunities for collaboration.
• Mobile Network operators consider you a consultant for new solutions that Infobip is promoting on the market.

What to Bring

• Strong experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles.
• Prior relationships with Mobile Network Operators.
• Experience in a technical role in the telecom industry, specifically working with SS7, SIGTRAN, SMPP, TCP/IP and SIP protocols.
• Preferable to have basic knowledge in virtualization, machine learning, RCS and Mobile identity solutions.
• Experience supporting sales to mobile network operators.
• Proficient level both written and spoken in English. 
• Strong engineering background and passion for IT and technology.
• Proactive and creative approach to attend to clients’ needs (even if they are sometimes not aware of those needs).     
• Able to present products and ideas with ease, confidence, and persistence.
• Speak fluently to clients, partners, and colleagues alike.
• Prefer a collaborative, fast-paced, entrepreneurial environment.
• Experience in project management.
• History of taking initiative and proactively seeking creative solutions.
• Flexible to attend specialized training and education abroad.

Education/Training

• Bachelor’s degree or equivalent experience required.

Additional Information

This position is open to Remote or Jersey City, NJ.

OpenMarket, an Infobip Company, embraces diversity and is an equal opportunity (EEO) employer.

We are unable to sponsor new U.S. work visas at this time.

Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.