Solutions Engineer at Skilljar

| Seattle
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In this role, you will actively participate in co-selling with the Skilljar sales team. You will discover, scope, and design technical solutions and deliver product demonstrations throughout Skilljar’s customer lifecycle. The Solutions Engineer will work, in conjunction with Sales, Marketing, Customer Success, and Product, to be the technical bridge between our Sales Representatives and their prospects. 

We’re looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a dynamic environment. You must be nimble, highly-collaborative, and able to think on your feet. This is a great opportunity to join a rapidly accelerating startup that has dozens of Fortune 1000 and mid-market clients on its roster.

Responsibilities
  • Discover: Assist in the identification of potential sales opportunities. Execute discovery of our customer’s extended enterprise training business objectives, goals and challenges. Get clarity around their vision and validate with the customer.
  • RFI/RFP Responses: Lead the creation of responses to customer Request for Information or Proposal (RFIs and RFPs), including creating and formatting the content, ensuring the quality of the response, and ensuring timely delivery of the response.
  • Product Presentations & Demonstrations: Deliver product presentations and configured demonstrations to prove Skilljar’s ability to deliver value as it relates to our customer’s Extended Enterprise training initiatives. Incorporate customer’s specific value drivers into demonstrations and presentations.
  • Support Trial Process: Sometimes as part of the sales cycle, a trial will be requested; the Solutions team will provide dedicated support to the trial customers. Assist customer in navigating through the Skilljar product to ensure validation of their specific requirements. This includes hosting and managing a kickoff, check in, and closure call and providing email support throughout.
  • Technical Subject Matter Expert: Be Skilljar’s Technical Subject Matter Expert. Be well-versed in and able to deliver an in-depth overview of Skilljar’s technical architecture and product capabilities as they relate to our customer’s existing technical landscape and requirements.
  • Security validation: Manage, to successful conclusion, security validation requests that require collaboration with our Engineering, Finance, and Legal teams.
  • Define the Appropriate Solution: Manage the scoping and definition for statements of work for customer-specific customizations. Work collaboratively with Engineering and Services and Support to ensure technical and functional accuracy when defining custom work. Set appropriate expectations with the customer in regard to timing and scope.
  • Transfer Knowledge: Share your selling and technical experience with the rest of the Skilljar team, both formally and informally.
  • Collaboration and Support: Assist other Solution Consultants in the execution of the above responsibilities
  • Offer Feedback: Provide feedback to Product Management from our customer’s perspective as collected through the sales, renewal, and growth processes.
Requirements
  • 3+ years professional experience as a Sales Engineer or Technical Sales/Solutions Consultant within enterprise SaaS buying environments.
  • Well versed in Single Sign On (SSO), REST APIs, Salesforce.com, HTML/CSS/Javascript, and information security requirements. 
  • Excellent presentation skills (remote and in person), including an ability to communicate at both a technical and a business level, developing trust and confidence with a wide variety of individuals within a customer organization.
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Ability to influence both technical and executive audiences.
  • Superb written communication skills.
  • Strong technical writing and project management skills.
  • Adept at assessing competitive landscape and positioning effectively against them.
  • Ability to “think on your feet” and comfortable architecting creative solutions while facilitating solution design discussions.
  • Experience responding to RFIs, RFPs, and InfoSec inquiries.
  • Experience working in a fast paced startup environment preferred.
  • Strong drive to achieve results with minimal supervision.
  • Bachelor’s Degree in Computer Science or Information Systems or the equivalent years of related work experience (7+).
  • US work authorization and criminal background check are required.
The Company
Backed by prominent financial institutions, including Mayfield, Shasta Ventures, and Trilogy Equity Partners, Skilljar is building the Customer Education Platform of choice for mid to large-sized enterprises. Trusted by leading global enterprise organizations like Cisco and Verizon, Skilljar’s SaaS platform empowers Customer Training and Enablement teams to successfully onboard, engage, and retain customers and increase product adoption throughout the customer journey. We are a team of bright, passionate Skillets with Amazon roots and startup drive. Centrally located just a few blocks from Westlake Center in downtown Seattle, the Skilljar office is a fun, perfectly-caffeinated, and creative place to be (come check out our 3-D laser printer). Apply to join us!
 
Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
 
Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.
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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • WordpressCMS
    • SalesforceCRM

Location

Centrally located just a few blocks from Westlake Center in downtown Seattle, the Skilljar office is a fun, perfectly-caffeinated, and creative place!

An Insider's view of Skilljar

What’s the vibe like in the office?

I'd say our vibe is something along the lines of: "Work hard and ensure we have a little fun while we do it." I like to use humor to reduce stress in high-pressure situations (quarter-end) and focus on enabling our GTM teams to be so confident and passionate about what we do that the day to day becomes fun.

Ray

VP of Sales

What projects are you most excited about?

I’m most excited about evolving our platform from Heroku onto AWS and giving us more control over our app (and cost savings).

We get to tackle the challenges of deploying software (build, test, deploy, monitor, etc.), and it’s a cool (and challenging) opportunity to introduce fundamental changes in our infra while continuing to support our devs.

Amanda

DevOps Engineer

How does the company support your career growth?

The biggest way that Skilljar supports my career growth is in providing me with the flexibility and trust to take on new projects. My managers and the leadership team give me a lot of control over my job and how I want to grow. I have learned and grown more in my short time here than I have been able to in the last few years in my previous roles.

Simone

Recruiter

What is your vision for the company?

Our Co-founders started Skilljar to help companies drive customer outcomes through education. We’re driven by the belief that access to learning can unlock human potential, and that training is vital in ensuring the latest innovation is embraced and adopted. This vision resonates deeply with our team, and we’re passionate about bringing it to life.

Aashish

VP of Marketing

What's the biggest problem your team is solving?

The biggest problem my team is solving is how to scale the company. We have a solid foundation already. However, as we grow, we're choosing systems and processes to position us for growth. It is challenging and exciting to be a part of this process. It's rewarding to see our impact on other teams and the long-term benefit to the whole company.

Scott

Financial Analyst

What are Skilljar Perks + Benefits

Skilljar Benefits Overview

At Skilljar, we value our employees' wellness. As a result, we strive to provide a great set of benefits. Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance! We also cover 50% of premiums for dependents you add to our plans.

Our extensive perks and benefits include:
Medical
Dental
Vision
Long and short-term disability
Life insurance
Flexible Time Off
401(k) Retirement Savings
Employee stock options
Discounted ORCA pass, only $20/month
Employee Assistance Program (EAP)
Kitchens stocked with your favorite snacks and drinks
A catered Lunch and Learn each week
Great events - weekly happy hour, summer & winter Parties, trivia/game nights, and more!

Culture
Eat lunch together
Daily stand up
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Company catered lunch and employee-led, weekly lunch and learn meetings
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